Health & Sports Fitness Club - Kingsland
3.5/5
★
based on 8 reviews
Contact Health & Sports Fitness Club
| Address : | Health & Sports Fitness Club 2A Morningside Drive, Kingsland, Auckland 1025, New Zealand |
| Phone : | 📞 +98 |
| Postal code : | 1025 |
| Website : | https://www.healthandsports.co.nz/ |
| Categories : |
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Jarred Thomas on Google
★ ★ ★ ★ ★ Cancelled my membership, and was continually charged and now referred to debt collection. Terrible internal processes, better value and less headaches elsewhere.
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Zosia Mnich on Google
★ ★ ★ ★ ★ Fantastic community gym with friendly, approachable and knowledgeable staff. Great facilities including quality machines, a delicious and healthy cafe, a pool and saunas. Great variety of classes with relatable and engaging fitness instructors (Anne is a legend!). Affordable membership and receptionists are always helpful.
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N H on Google
★ ★ ★ ★ ★ I am still thinking about joining this gym as I really did enjoy the trial and I was thinking of joining prior to lockdown, although due to the pushiness of the membership manager I most likely will not. Before lockdown I received heavy amounts of calls asking about the trial and if I was going to join. I dislike picking up calls so after awhile of myself not picking up, she decided to call my mum in regards to my membership? Which is highly unprofessional and very pushy. My mum wasn't happy at all to receive these calls. Then when lockdown hit, I kept getting texts from the membership manager asking if I wanted to join still. I said not at this stage due to lockdown but perhaps after but the lady still didn't get the message and kept pushing for me to join. This is very off putting and dislike this way of someone trying to get me to join a gym. This is how you loose people. Yes I understand that this is a way to push for someone to join but not this extreme please.
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luke oldfield on Google
★ ★ ★ ★ ★ There is a number of good things about this gym. The location is excellent, some of the staff are great and it is handy having a facility integrated with a physio and café.
Nonetheless, I joined 2 weeks before the first COVID lockdown in March 2020 and the handling of every subsequent lockdown has been a complete mess. You can't expect people to pay for services they are not using and the failure to communicate in a timely and professional way is bad business. To give just one example, sending out emails trashing the government was a real failure to read the room among a clientele of mostly educated professional class members that live in the Prime Minister's own electorate! It's clearly not a happy work environment either because there has been nonstop staff turnover.
Myself and two friends have cancelled and are unlikely to return.
Given the recent negative media publicity (all of which I believe to be justifiable) probably the best thing the owner could do at this point is sell up and get out before he runs the place into the ground.
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Shonagh Clark on Google
★ ★ ★ ★ ★ I love the gym and was happy to continue paying through lockdown as I was one of the lucky ones to still have a job. Occasionally the pool is not as clean as it could be but the staff always respond immediately when I have a concern. My trainer is excellent and the atmosphere in general is welcoming.
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Hannah Clarke on Google
★ ★ ★ ★ ★ Started charging me a higher rate without telling me. So I gave them my notice period that I was leaving, which I had to pay at the higher rate that I didn't agree to. Very illegal on their part.
Now I have to pay money to be REMOVED from their call/text list? No thanks. 0/10 do not recommend
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Isaac Hansen on Google
★ ★ ★ ★ ★ A little pricer than chain gyms but they have much better in person service. The PTs are always around the gym and happy to answer questions, the facilities and pool are in great shape and always good for a quiet swim. The size of the facility more than makes up for a little steeper price, and being local to Morningside in walking distance is great too. Don't listen to the bad press about charging over lockdown, give them an honest shot.
Bonus shout-out to the cafe, great panini and protein shakes.
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Lauren Blears on Google
★ ★ ★ ★ ★ Absolutely love this gym - the gear is top notch, trainers are awesome, and the classes are great. Best gym I've been to. Didn't mind paying for my membership during lockdown as they ran online classes every day.
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