High Performance Windows - Petone
3.4/5
★
based on 8 reviews
Contact High Performance Windows
| Address : | High Performance Windows 69 Waione Street, Petone, Lower Hutt 5012, New Zealand |
| Phone : | 📞 +887 |
| Postal code : | 5012 |
| Website : | http://www.hpw.co.nz/ |
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Barry Williams on Google
★ ★ ★ ★ ★ They sold me a double hung aluminium window that worked fine for the first 2 years. Now it won’t open correctly and needs some sort of repair to fix it.
When I contacted them they weren’t interested and said they no longer make this type of window. I suspect its due to faulty products or bad workmanship.
I would not recommend them
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Carlene Angus on Google
★ ★ ★ ★ ★ I send a request through to this company in 21 Feb, heard from them about a week later, then nothing!!!!! I rang the company, oops forgot to pass on your details to the new person in sales position! Was told and received a copy of email requesting someone to contact me. Now 26 March, and NOTHING!!!!! Would not waste my time and money contacting this company again. VERY POOR CUSTOMER SERVICE!!!!
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Anthony Christenhusz on Google
★ ★ ★ ★ ★ Will never use again, installation work was rough, tradesman turned up hangover on Saturday (as they forgot to finish the job during the week). Once I had paid called in the lawyer as I had further problems and they just never wanted to make a time to come back, you know something is really wrong if they send lawyers letters to try and deal with your problems, it's like they have done it before! Saying all of that, the actual windows were a good product, it is the company and people that let them down.
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Joanne Kinnaird on Google
★ ★ ★ ★ ★ Be ready for a long wait.
17th December 2020 I accepted the quote. Its now the 11th May 2021 and still no windows.
Delayed twice apparently due to damage in the powder coating process now I am still waiting for them.
Going away for a week and sent them an email to say that I won't be home to receive them during that time and reply was "We will store the windows here if the windows are finished while you are away". If they are ready. I am doubtful we will get them this month - that will be five months after I accepted the quote. Never again. Would not recommend High Performance Windows.
Ps. Windows arrived and they were measured wrong. Great not!
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Hailee Smith on Google
★ ★ ★ ★ ★ I have just had a job completed through High Performance Windows, at first I was concerned because of the reviews but the communication was great and I have received my items on time. My new windows and entrance door look amazing! I would 10/10 recommend this company to my friends and whanau.
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Sandy on Google
★ ★ ★ ★ ★ If you order windows from HPW you can expect a good product, but be prepared for a long wait. We were advised 6-8 weeks when we paid our deposit but waited 6 months for our windows.
Communication was non existent to the point that we became anxious the company had closed down.
Their saving grace was their installers, Ryan and his colleague Kerry of Wellington Professional Installations. Ryans work is first class. His craftsmanship and attention to detail is impressive. Absolutely beautiful workmanship! If you are going to use HPW, or any other window company, insist on Wellington Professional Installations. Brilliant!
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Jessica Platt on Google
★ ★ ★ ★ ★ Thank you so so much for the amazing work done on our windows. It has made a massive difference and is so much more comfortable in our house now. The installer was very professional and diligent - a very hard worker!
Paul is incredibly professional and called to check in on progress and to ensure we were happy with the end product. He was so lovely and made the whole thing a piece of cake!
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Mike Renata on Google
★ ★ ★ ★ ★ Called about privacy film being installed. On the same day I received back the quote and luckily they had a break in the day on the following day it was installed and ready to use. Fantastic service from Paul and Louie. 24 hour turn around from Quote to Install
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