Holistic Medical Centre - Grey Lynn
3.7/5
★
based on 8 reviews
Contact Holistic Medical Centre
| Address : | Holistic Medical Centre 46/48A Ponsonby Road, Grey Lynn, Auckland 1011, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 1011 |
| Website : | http://www.holisticmedicalcentre.co.nz/ |
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Meggie Bolton on Google
★ ★ ★ ★ ★ I see Dr. Olivier Caunes here, and he is an absolute treasure. He has really helped me through some difficult times. He has excellent “bedside” manner as well as being very knowledgeable and thorough. He treats every health concern like an investigation and is determined to see you feeling happy and healthy again. I really enjoy his approach and feel so much more hopeful about my health.
The administration is also friendly and its easy to make appointments. They have a very useful reminder system for those who are absent minded like myself. Thee office is very nice as well.
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Madeleine Edwards on Google
★ ★ ★ ★ ★ I find the doctors here to be so helpful and understanding, especially Dr Olivier Caunes and Dr Revati Chopara. Both are absolutely lovely and have been excellent in helping me with my health issues. The receptionists are also lovely and helpful. I feel the practice has really stepped up its level of service recently, it has always been good but in the last few months it has gotten even better.
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Harriet Burdon on Google
★ ★ ★ ★ ★ I have only recently started going to the HMC and have been very impressed. They have a great number of services and holistic options available. All staff and doctors are incredibly welcoming and knowledgeable and were efficient with follow ups to insure I was on the right track. I will happily continue to support this medical centre.
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tania graham-brown on Google
★ ★ ★ ★ ★ I am really disappointed with the service and experience I received at this clinic.
I moved here due to my doctor moving and was not offered an enrolment form when I came in only weeks ago to see my doctor for the first time.
I then booked my pre departure covid test (again weeks ago) as I am returning to the UK to visit my dying father, which is stressful enough in itself, and was quoted $170 and booked in with no questions asked.
Less than 24 hours before my appointment I receive a blunt text saying sorry, 'we cannot do your covid swab in our clinic as you are not enrolled here. Please book your test with your GP. Thanks'. This was at 3:25pm and my test was due the next morning at 9am. I was leaving for the UK two days later. That in itself was bad form because when I phoned to insist on having the test as it was such late notice, I was told I can have it done but they would be charging me an extra 50 dollars and even if I enrolled now it wouldn't count as it only counts from the end of the month so no matter what I will incur an extra charge.
At no point was any responsibility taken from the practice that they never asked me to fill out an enrolment form when I came to the doctors only weeks before, nor when i booked the test itself - this was not my fault and yet I was made to feel like it was and there was no attempt at recognising this fault or a genuine apology. I was told either I had to pay more or I couldn't do it.
I find it ridiculous that a health professional couldn't have firstly an ounce of empathy for the circumstances individuals like myself are in, but furthermore, to charge more for their mistake at a time like that is appalling in my opinion. Not only this but sending a text less than 24 hours before an appointment that is supposedly unable to take place (even though it was) to cancel is not good service. The smug sounding and disingenuous apology I got at the end of the last phone call whilst offering NO real assistance really finished it off for me.
I never write reviews and am doing this because I feel strongly this was totally mishandled.
As much as I like my doctor I will not be returning here.
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Robin Wilson-Whiting on Google
★ ★ ★ ★ ★ This place is obscenely expensive and I had a bad experience. I attended as a casual patient to get a second opinion. I knew the initial consult would be quite a lot but even follow up appointments are extremely expensive and I can't see the justification. For a 15 minute phone consult with the GP they wanted to charge me $75! I was accused on two occasions of not having paid my account (I had) and there were two occasions of being directed to get medication/tests that were extremely expensive without being warned that they would not be funded. The one star is for Selena the naturopath, I had a consult with her and she was really knowledgable.
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natachapaz on Google
★ ★ ★ ★ ★ I highly recommend this practice, if you have health issues that traditional western medicine has not been able to solve, and you are interested on getting to the root cause of you problem. Dr.Olivier works in partnership with patients, and has great compassion and knowledge, but is not afraid to recognise when doesn't know the answer, and happy to explore other avenues. I came with a multitude of random symptoms, that were affecting my daily life, and I can say that now I am 80% recovered. It has been a long road, but I appreciate that he did not give up on me, and validated my experience.
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Jessica Mills on Google
★ ★ ★ ★ ★ I was referred to Dr. Olivier Caunes and found him to be kind, professional and extremely knowledgeable. He approached my longstanding illness holistically and provided insight and perspective I hadn't thought about before. I have also been working with Selina Singh (Naturopath) and have found her thorough and extremely helpful in my healing journey. I have recommended both practitioners to friends and family. I am very happy with the treatment I have received from the Holistic Medical Centre.
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Kimberly Moore on Google
★ ★ ★ ★ ★ Dr. Arushi had treated my daughter with respect, thoughtfulness and genuine care. We will be forever grateful for her exceptional kind and professional care. Such a great lose for New Zealand to have this Health practice close. ?
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