Invacare New Zealand - Mount Wellington
3.4/5
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based on 8 reviews
Contact Invacare New Zealand
| Address : | Invacare New Zealand 4 Westfield Place, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | π +88 |
| Postal code : | 1060 |
| Website : | http://www.invacareonline.co.nz/ |
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A and A Collins on Google
β β β β β The delivery technician who dropped off my oxygen concentrator and took me through its operation is an outstanding public face for this company. He gave instructions in language that was easily comprehended, provided a thorough demonstration, and displayed a most patient and pleasant manner throughout.
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Tracey Priest on Google
β β β β β No stars in my opinion. Terrible service. Invacare tried multiple times to collect a shower chair from my house. Was advised someone would call to let me know what day it will be collected, the only call I received was when a driver turned up, (of course the chair was not outside since I received no ph call to organize a pick up day). The driver said I need to call the office and reorganize a time, even though i told him he can collect tomorrow. So I decided to leave chair outside for a few days--to no avail. Never received a call ever to say when it will be collected. I would only receive a call to say a driver was there, where was the chair? To which I responded, I was not told when it would be collected so I left it inside the house for safety, until I receive a phone call to arrange a pick up day.
Today a driver went to the wrong house to collect chair -- not the house it was even delivered to. I advised him I will now leave chair on my doorstep permanently, if it gets stolen, so be it!! This has been going on for 10 days now!
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Jeremy Steinberg on Google
β β β β β Terrible service every step of the way. Through delivering to the wrong address, to re-delivering at a completely different time than stated without a prior phone call, to significant delays in replacing faulty equipment for a dying person. The one hand doesn't talk to the other hand. Avoid at all costs.
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cici on Google
β β β β β This companies van was driving recklessly and beeping while behind us 'LJD24' had a cord hanging out the back of it aswell possibly damaging equipment. Gave me major anxiety
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Stephen Gibson on Google
β β β β β A massive thanks to Brenna and the team at Invacare! They helped sort a wheelchair which has been life changing!
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Kathryn Leaga Mini on Google
β β β β β Horrible service. Woke up to find a commode for someone else Delivered to my address by error. It was sitting in the middle of the driveway, in the rain with no covering. Found an invoice for the commode lying on the wet concrete. Had to call them multiple times and hassle them to pick it up. No one ever answered the phone so I left numerous messages. No one ever returned my calls. I Felt sorry for the poor person who was in need of the commode sitting on my driveway in the rain.
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Rosita Sierra on Google
β β β β β My mum lives in another city but she often visits us in Auckland and needs the oxygen concentrater whenever she's here as she depends on it. I have to say that Lily does an outstanding job and so does Renee! Every time we have rented the oxygen concentrater and have gotten either of them they have always given the most amazing service from beginning to end!! Today we needed the oxygen concentrater urgently before tomorrow and Lily really went the extra mile for us making sure everything got done as quickly and as smoothly as possible keeping us up to date, it was then ready for us to pick up this afternoon. Thank you so much for looking after us!!! ?
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Julie Hunter on Google
β β β β β Horrific experience - mum was discharged from hospital and equipment supplied and delivered for her release was supposed to be βinstalledβ. Delivery driver refused to assist despite the equipment receipt specifying installation was to be supplied. Terribly difficult (impossible) for a 77 year old pensioner to be able to install 12 bed leg raisers on his own. This company does not deserve any government contract for supply to people who actually need help. Disgraceful.
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