Just Paterson Real Estate Limited MREINZ - Te Aro
About Just Paterson Real Estate Limited MREINZ
All licensed real estate agents are required to have a written in-house complaints and dispute resolution procedure. That procedure is set out here. You do not have to use our complaints and resolution procedure. You may take a complaint directly to the Real Estate Agents Authority at any time. You can make a complaint to the Real Estate Agents Authority even if you choose to also use our procedures.
Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any complaint you might have about the service you have received from our agency.
STEP 1 - Call us and speak to Director/Principal Officer Charles Morley-Hall (Phone 04 910 8357 or email [email protected]). Tell us who you are complaining about and what your concerns are and let us know what you would like done about your complaint.
STEP 2 - We may ask you to put your complaint in writing so that we can investigate it. We will need a brief period of time to talk to the team members involved. We promise to come back to you within 10 working days with a response to your complaint. That response may be in writing. As part of the response we might ask you to meet with the members of our team to discuss the complaint and try and agree a resolution.
STEP 3 - If we are unable to come to an agreed resolution after a meeting, or if you don't wish to meet with us, then we will provide you with a written proposal to resolve your complaint.
STEP 4 - If you do not accept our proposal please try and advise us in writing within 5 working days. You can, of course, suggest another way of resolving your complaint.
STEP 5 - If we accept your preferred resolution we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution we may invite you to mediate the dispute.
STEP 6 - If we agree to mediate the complaint but don't settle the complaint at mediation, or we do not agree to mediate the dispute, then that will be the end of our process.
Remember, you can still make a complaint to the Real Estate Agents Authority in the first instance, and even if you use these procedures you can still make a complaint to the Real Estate Agents Authority at any time. THE REAL ESTATE AGENTS AUTHORITY, PO BOX 25 371, WELLINGTON 6146. PHONE 0800forREAA or 0800 367 7322.
Contact Just Paterson Real Estate Limited MREINZ
| Address : | Just Paterson Real Estate Limited MREINZ 12 Jessie Street, Te Aro, Wellington 6011, New Zealand |
| Phone : | π +877 |
| Postal code : | 6011 |
| Website : | http://www.justpaterson.co.nz/ |
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Shane Wood on Google
β β β β β Experienced, empathetic, excellent!
Charles patiently took us through the process of marketing and negotiating the sale of our home of 18 years.
He was in constant contact and kept us updated and reassured us in moments of stress. Charles knows the Wellington Property market inside out. He is supportive, empathetic and efficient and was able to get the best possible price for our home.
We have no hesitation in recommending him to sellers,
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Rob Mckay on Google
β β β β β MichaelΝ delivered top dollar with his experience and knowledge in a very difficult market
MichaelΝ and his team were upfront and honest from the start. He promised and delivered a result that was unbelievable, unlike other agents.
We sold in a tricky market, but with his experience, knowledge and contacts Michael knew exactly how to sell it.
I would definitely recommend Michael and his team for any of your realestate needs.
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Annie Yee on Google
β β β β β David Barnett was very clear on the plan and timings to sell my house and made recommendations that would improve the sale as well as give genuine advice on the current market. He and his team made the job to do feel seamless despite lockdown before the due Tender date. Communication was professional and put at ease any of my concerns or questions I raised. I would highly recommend David at Just Paterson.
Mike Lovell was also on the team who was clear and concise some of activities to get my house ready for selling. He gave me a high level of confidence based on his experience in the market. He was excellent on his communication keeping me updated on progress. I'm very pleased with the outcome of my house being sold and would highly recommend Mike if you are looking to sell or buy a home!
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Rachel Hilson on Google
β β β β β FirstΝ home buyers' dream
MichaelΝ was super helpful getting us our first home. He was more than happy to answer any questions and cheerfully took phone calls way outside office hours. We felt like he really cared about helping us and he was always super enthusiastic.
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Rohan Samson on Google
β β β β β AwesomeΝ Job
MichaelΝ was very knowledgeable and kept us informed at every step. It was really nice to work with him coz of his friendly nature. He also provided us some tools to clean up our home for open home. He was available every time for any purchasers query and actively worked to get more people in our open home that lead to quick sale.
Coz of his nature and knowledge we will stay connected for life and definitely will contact him again to sell or purchase any property.
Thanks Michael for all your support
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Paul Endri on Google
β β β β β MichealΝ successfully brokered a deal between us, neighbors and a developer.
MichealΝ was genuine, warm and friendly, and he was quick to respond to phone calls or emails. He made the process easy, and managed to negotiate a deal for us that was over market value. We would happily recommend Micheal to anyone who wanted to buy or sell a property.
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Natalie Stewart on Google
β β β β β After a very positive experience buying a house through Kim five years ago, we had no doubts about asking her to help us sell that same house again five years later. She is incredibly professional, efficient, knowledgeable and trustworthy. She went above and beyond in every respect and was very reassuring throughout what can be a stressful process. Highly recommend.
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Sonia Harvey on Google
β β β β β MichaelΝ has been an absolute pleasure to work with. Michael's caring, friendly and pleasant manner make him stand out from many agents. Michael is a people person, he has an ability to interact with you making you instantly feel relaxed and at ease which when moving home is so important. We could not have asked for someone better to have made this milestone of finding our retirement home all the more special for us in the next chapter of our lives. Michael is just not all about the sale, he ensures as a buyer you feel comfortable and happy with your decision to purchase the property. Michael presented our offer to the vendors super efficiently and his communication with us throughout has been nothing short of exceptional. To find an agent like Michael who isn't pushy, who is honest and sincere is a rarity in the profession.
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