Ladd Joinery - Tawa

Highly recommended joiner. These guys know there stuff and are highly experienced

You always got friendly service with excellent product knowledge from David and the team

Oh wow, what a fantastic job they did!!! So so very happy. Great service, great workmanship. Thank you

Master Joiner David Ladd of David Ladd Joinery was engaged to manufacture and install a kitchen in my property in November 2017. Karen Warner of Perfect Order Kitchen Design had done the kitchen design and was project managing the install. David’s workmanship on the kitchen was poor, below what you would expect of a Master Joiner. If I had bought a flat pack from Mitre 10 I would have received a better quality and better fitting product. Substandard work included: · Large door gaps at tops, bottoms, sides and between door pairs. · Sizes of door gaps are not consistent (ranges from 1mm – 5mm). · Tops of side panels for microwave space are rough sawn, unsealed and unpainted, not finished like other edges. This will allow moisture to get in which would swell and ruin the panels. The horizontal panel sits higher than the top of the vertical panels. · The benchtop is lower than standard in important areas such as working areas and where appliances go and standard height at sitting areas where it’s not important. This impacts on dishwasher and oven with the feet having to be taken off my freestanding oven, and the top piece had to be taken off my dishwasher so that they would fit the low height of the bench. Carrying out food preparation and dish washing activities feels like I am always leaning over, due to the lower than standard height. · Large filler at right hand side of cupboard set due to mis-measuring the space. Reduces available cupboard space. · Negative detailing used on one set of kitchen cupboards but not the rest (left side of cupboard set above oven has negative detailing, right side and other areas do not). Negative detailing means that the cupboard doors sit inside of the frame at the top, whereas for the others the doors are flush with the frame. Either way, it should be consistent all the way around. · Doors are not level with frames and some door sets are not level with each other. · In one pantry the doors are at least 25 and 30mm above the floor (big enough for rats and mice to walk comfortably through). · The bottoms of some cupboards sit inside the frames while some cupboards have the bottom sitting below the frame. · Panels which should go floor to ceiling do not. They are joined, which makes for a messy look. Other joiners would have ordered longer panels so that they could have gone floor to ceiling. · Toe kicks under the cupboard set with oven don’t fit properly and have screws sticking out between the bottom of the cupboard and the top of the toe kick. · Some door handles in door sets not level with each other. · Panels/fillers that should be straight and fit nicely on floor are messy and uneven and don’t fit onto the floor properly. The Master Joiners Association cannot compel one of their members to fix any substandard work so despite a finding in my favour David still refused to remedy the door gaps and I was forced to pursue a case in the Disputes Tribunal. Although I won, being a reduction in the amount paid for the kitchen of more than 12% of the price, it feels like I have lost because the cost to repair all the faults is far greater than I have won. Nobody could be proud of the kitchen David Ladd and Karen Warner have installed in my home. Karen (designer and project manager) was not active in ensuring David would fix the issues with my kitchen. In fact when the case went to the Disputes Tribunal she wrote a statement in support of David, containing fabrications about events that had or hadn't happened (which I was easily able to disprove with emails) and complaining about having had to do two separate designs for my kitchen, even though I paid her for both designs. These cowboys have cost me the opportunity to have my dream kitchen.

David Ladd joinery knocked this out of the park by far the best laundry I have ever seen. David thank you for your attention to detail, Finishing touches absolutely cannot recommend David and his company enough.

We have worked with lad joinery and what we got is what we asked for. Their communication was clear on service and information, excellent. We did weeks of research on what joinery company we will decide to use, we chose lad joinery based on cost and quality of work and we hoped the rest was good, (service, timely, efficient, etc) which it was also excellent. We got 1 shelf cabnet, 2 kitchen benches, banquet and 1 cabnet/shelf. Very Satisfied with what the finished work we received. Les was the project manager for the work - great guy, 10/10. Thanks guys Grace Patisserie

Excellent product and service, nothing was an issue from that start. We are super happy with our new wardrobe. Thank you.

What a team! Nothing is too much trouble and everything is done with a smile. We now have a fantastic new kitchen made to the very highest standards. David is unflappable and so calm under pressure. Our house is old and no wall or floor is straight. How Ladd Joinery managed to make cabinets to fit still baffles me. Pure magic.