Life Pharmacy - Papanui
3.2/5
★
based on 8 reviews
Contact Life Pharmacy
| Address : | Northlands Mall, Life Pharmacy 84/55 Main North Road, Papanui, Christchurch 8542, New Zealand |
| Phone : | 📞 +78 |
| Postal code : | 8542 |
| Website : | http://www.lifepharmacy.co.nz/ |
| Categories : |
Pharmacy
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Roachy on Google
★ ★ ★ ★ ★ Absolutely love this pharmacy at the Northlands Mall, the ladies and gent are so welcoming and always friendly and really do make me feel happy every time I enter and leave the store. I have never had a problem with my scripts and even get a text to say yes or no if I need them fulled which is great as I know when they are ready. I have left my last pharmacies more than one from being disrespected by staff and am so relieved to have found Life Pharmacy as I am treated with the upmost respect. I have been with them for two years now and will never leave them. There is usually a ten to fifteen minute wait not a problem if I had to wait longer as they are worth it. Five stars for all.
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Kristy King on Google
★ ★ ★ ★ ★ In response to the comment posted by owner:
My review had nothing to do with the medication shortage, my apologies.
My review is in regards to the service I received by staff in your store. You did NOT contact me as soon as the prescription was received I was contacted after I had already been in store. I arrived and advised your staff they should have received a script via fax 30 mins prior to my arrival. She said "good luck" and went out back. From the back she yelled out "20 minutes" which I didnt know was directed at me so stayed waiting to which she yelled again "20 minutes Kristy!"
So I left for just over 20 minutes and as I approached the store is when I got said phone call, advising of the shortage and that there was no other options available. Clearly there has been a communication issue between your staff.
My review reflects the service from the woman I spoke to in person, prior to the phone call you've mentioned. Service was 1 star, review stands.
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Charlotte Lindsay on Google
★ ★ ★ ★ ★ I am extremely unhappy with the experience I had today. I bought a product ($120 perfume) two days ago and had someone buy it elsewhere much cheaper as a gift for me. The item I purchased was unused, in original packaging and with the receipt and obviously no longer needed. I went in today and kindly asked for a refund and the kind service assistant who spoke with me said she needed to speak with with somebody else (the manager I assume). I explained the situation and she flat out refused a refund and basically lectured me saying I should do my research beforehand (when I explained I was gifted the product from somebody else!!) Normally I would accept a gift card, however I am returning home (overseas) in the coming days and a gift card wouldn't be useful. I explained this to the manager and she basically shruggled her shoulders and offered no other solution. I have worked in retail for over 10 years in the past which makes me appreciate customer service, but today I walked out feeling quite upset and dissatisfied.
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Kelly Matenga on Google
★ ★ ★ ★ ★ Every time I have visited this particular pharmacy, the staff have been very rude & unpleasant (unlike the service I've received at Life Pharmacy located at The Palms & Westfield). There's been multiple occasions where I haven't been greeted as all the girls are talking to each other & have ignored me and times where I am shopping & I get followed around the store. There was one time where I was really looking forward to purchasing Lady Million Empire & I ended up leaving because the customer service I received was horrible! I always feel judged and looked down on when I visit Life Pharmacy at Northlands. I'm not sure why the floor staff at this store treat me like I'm an inconvenience or a thief?
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julie perkins on Google
★ ★ ★ ★ ★ Its nice to experience excellent customer service and at a busy time even more commendable. Anamika did a cartlidge piercing for my daughter yesterday and she was excellent.
She helped her with decisions in a useful manner and was very professional, careful and kind.
Highly recommend & we would go again.
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Danielle Johns on Google
★ ★ ★ ★ ★ Me and my partner came in yesterday to buy some perfume. We both work full time during the week and were hoping to spend the weekend treating ourselves. Staff (especially the blonde lady) were extremely rude and judgemental repeatedly and aggressively asking ONLY us if we were alright, none of the other customers, obviously implying we were trying to steal as we are young, were wearing sport labels, and he has visible tattoos. I actually work with perfumes and was hoping to try some of the new arrivals that my store doesn’t have yet. We were not acting suspicious and I actually told the other lady about my job. We had to leave as we felt embarrassed and uncomfortable. Disgusting customer service you should be ashamed.
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Tyrone Munns on Google
★ ★ ★ ★ ★ My partner (who runs the perfume department at another store) and I came in to try some of the new fragrances and were followed around and harassed by staff - presumably because we were not dressed to the nines on our only two days off from work - even after being friendly and having a conversation with another staff member. We were made to feel like thieves in front of all of the other customers who did not receive the “special treatment” that we did. All of the other life pharmacies in Christchurch have great customer service but this one is just awful in the way they treat you. Was looking forward to buying a new Dior perfume each but ended up buying elsewhere because we felt ashamed after being so obviously profiled in front of other customers. Will not be returning and will be making sure others are aware so don’t get the same nasty treatment. Happy to take our money to a business that actually treats its customers with respect.
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Jorgia Dicken on Google
★ ★ ★ ★ ★ Went in on the 22nd December around 8:30pm to get my ears pierced.
Had a lovely young boy named Jack doing them for me.
He positioned them perfectly and made me feel very comfortable.
Love my new earrings, the boy needs a pay rise.
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