Luke & Co - Te Aro
5/5
★
based on 1 reviews
About Luke & Co
The Experience
Going out to eat, purchasing a new suit/dress and even getting your car detailed all have one thing in common- it is about the experience and service as much as the end product. Within Luke & Co. it is known that Luke is a fanatic about good customer service. "Without someone greeting you, listening and problem solving with you, all of our work on the build-out and the products on the shelf are a waste of time. Every employee MUST be focused on delivering the best customer service."
The Business Side
Having a great idea is only half of the battle. Perfecting and executing those ideas into fruition is just as difficult. "It was always the goal to make Luke & Co. a one-stop-shop. A large selection of quality retail, grooming and self-serve dog washing all in one place. If we truly want to be a competitive player in the Retail Pet Supply arena we have to offer our customers a superior shopping experience in every way. Needless to say that shopping experience must be coupled with the convenience of things like Same-Day Delivery and special orders."
That is what spawned the idea that we need to have the largest selection in the Downtown Denver area. The basic tripod of attributes (environment, service and selection) is what makes up Luke & Co. today. Four legs is better than three though and taking care of our employees is the fourth leg of our company.
Taking care of our employees
Luke is building an ethical company the old fashioned way. Our employees are treated like family with $17.50 per hour starting wage and full health benefits for employees working 32 hours per week or more. For employees working an average of 38 hours per week or more, we offer 2 weeks paid time off each year. And guess what- our healthcare is not a cheap chintzy plan. Luke & Co. chooses to offer our employees low deductible, low out of pocket max plans with phenomenal protection. No other retail pet supply establishment offers better healthcare protection for their employees.
"If we can't take care of our employees then we can't expect them to take care of the customers either. I have high expectations for everyone at Luke & Co. but inspiring people to want to be great in all they do is about more than an hourly wage- Its about taking care of them with the things that matter like health benefits and the ability to take time off and recharge. It boils down to enlightened self interest; we help our employees help themselves. In turn we have far fewer employees quitting and every employee is happy to be with the company. In an economy where good applicants are hard to find we have weekly applications from overqualified individuals- that is the power of building a well rounded company that will become an industry leader."
Going out to eat, purchasing a new suit/dress and even getting your car detailed all have one thing in common- it is about the experience and service as much as the end product. Within Luke & Co. it is known that Luke is a fanatic about good customer service. "Without someone greeting you, listening and problem solving with you, all of our work on the build-out and the products on the shelf are a waste of time. Every employee MUST be focused on delivering the best customer service."
The Business Side
Having a great idea is only half of the battle. Perfecting and executing those ideas into fruition is just as difficult. "It was always the goal to make Luke & Co. a one-stop-shop. A large selection of quality retail, grooming and self-serve dog washing all in one place. If we truly want to be a competitive player in the Retail Pet Supply arena we have to offer our customers a superior shopping experience in every way. Needless to say that shopping experience must be coupled with the convenience of things like Same-Day Delivery and special orders."
That is what spawned the idea that we need to have the largest selection in the Downtown Denver area. The basic tripod of attributes (environment, service and selection) is what makes up Luke & Co. today. Four legs is better than three though and taking care of our employees is the fourth leg of our company.
Taking care of our employees
Luke is building an ethical company the old fashioned way. Our employees are treated like family with $17.50 per hour starting wage and full health benefits for employees working 32 hours per week or more. For employees working an average of 38 hours per week or more, we offer 2 weeks paid time off each year. And guess what- our healthcare is not a cheap chintzy plan. Luke & Co. chooses to offer our employees low deductible, low out of pocket max plans with phenomenal protection. No other retail pet supply establishment offers better healthcare protection for their employees.
"If we can't take care of our employees then we can't expect them to take care of the customers either. I have high expectations for everyone at Luke & Co. but inspiring people to want to be great in all they do is about more than an hourly wage- Its about taking care of them with the things that matter like health benefits and the ability to take time off and recharge. It boils down to enlightened self interest; we help our employees help themselves. In turn we have far fewer employees quitting and every employee is happy to be with the company. In an economy where good applicants are hard to find we have weekly applications from overqualified individuals- that is the power of building a well rounded company that will become an industry leader."
Contact Luke & Co
| Address : | Luke & Co 18 Manners Street, Te Aro, Wellington 6011, New Zealand |
| Phone : | 📞 +87 |
| Postal code : | 6011 |
| Website : | http://lukeandco.com/ |
| Categories : |
Write some of your reviews for the company Luke & Co
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Pet store,
Nearby places Luke & Co
