Mainfreight Limited - Transport - Mainfreight Limited - Transport
2/5
★
based on 8 reviews
Contact Mainfreight Limited - Transport
| Address : | Napier 4110, New Zealand |
| Phone : | 📞 +878 |
| Postal code : | 4110 |
| Website : | http://www.mainfreight.com/ |
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Poypoy Germinal on Google
★ ★ ★ ★ ★ I couldn't thank Mainfreight Napier enough for doing an outstanding service for my parcel. The Manager replied promptly on my queries on the whereabouts of my item as well as the customer service and the owner's son personally delivered my ordered wheels to my place using their own UTE since their cargo truck is too big to fit in my place. I am very grateful indeed! and despite all the negative comments here, I hope I can give justice to them on how well they treat me as a valued customer and carefully delivered my items.
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Andrew Timms on Google
★ ★ ★ ★ ★ Terrible service, and has been like this for a few years now. Many of our suppliers and ourselves no longer use them due to the poor service. Our local branch manager has known they have been short staffed for a few years now and chose to do nothing about it. I have had a simple single pallet delivery sitting in their depot since 15th February and its now 1st march and still no show . Napier Branch manager needs the sack.
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Peter Cadwallader on Google
★ ★ ★ ★ ★ Shame we cannot give a 0-star rating, as that is all that Mainfreight deserve.
IF they answer the phone, usually it rings for over 5 mins with no response.
Abysmal is the best description I can give. 1 day for freight to come from New Plymouth to Napier, then 13 more days from their depot to Onekawa Industrial, 2.9km away. They don't care and give the standard "We've experienced a huge increase in freight lately" response.
It would be less hassle and faster for me to collect items from the suppliers.
AVOID AT ALL COSTS.
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Kat Emsley on Google
★ ★ ★ ★ ★ Probably some of the worst customer service ever! All we wanted was our package that had been sitting in the Napier depot for days. If your lucky enough to have your call answered, dont expect to have someone actually help you instead you will probably be hung up on for no reason at all! When we talked to the sender he assured us that it was on a pallet and wrapped...when it arrived it was unwrapped and not on a pallet! It seems that after 3 years of negative reviews nothing is changing with this company! BEWARE!
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Craig Massie on Google
★ ★ ★ ★ ★ Possibly New Zealands worst freight company. They delivered the first order damaged, the second one to replace the first they have lost half of it and refuse to respond to the sender or myself, yet to recieve a response despite calls and emails from both company who sent and me as recipient. Been over 2 weeks apparently sitting at the delivery depot. Totally incompetent, do yourself a favour and conpletely avoid them.
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Isabella Cash on Google
★ ★ ★ ★ ★ I was really worried about picking up my things from main freight because of these reviews. But i had a really great experience, a very quick turn around and lovely kind people. I cant thank you guys enough.
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Emma Moore on Google
★ ★ ★ ★ ★ Gave me a delivery time slot. I asked to call 30 minutes prior to then - obviously so I could confirm and get to my house (I work full time). Arrived outside of the time slot even mentioned. Instead of getting me to rearrange delivery they decided to leave a heavy and very expensive piece of gym equipment in the middle of my driveway. My item was also broken. When I called them and stated how unimpressed I was, they had the audacity to blame me. Extremely unimpressed
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Paul Baker on Google
★ ★ ★ ★ ★ Courteous and helpful staff who worked shipping charges to my advantage, delivvered on schedule and with an easy pick up. Thank you. I have used Mainfreight for years and they have not let me down.
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