Mainfreight Ltd - Port Whangārei
3.6/5
★
based on 8 reviews
Contact Mainfreight Ltd
| Address : | Mainfreight Ltd 33 Fertilizer Road, Port Whangārei, Whangārei 0110, New Zealand |
| Phone : | 📞 +978 |
| Postal code : | 0110 |
| Website : | http://www.mainfreight.com/ |
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Toni Russ on Google
★ ★ ★ ★ ★ When are you guys going to take responsibility for the damage you did to my floor? Ignoring my emails for months after saying you would sort it out!!
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Ben Pange on Google
★ ★ ★ ★ ★ Dealt with Lesley. Absolutely amazing service from the Mainfreight team in Whangarei. This review is for the full supply chain. Keep up the amazing work. It can sometimes seem like a thankless job.
It was appreciated greatly.
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topcat on Google
★ ★ ★ ★ ★ Mainfreight have been the best I have ever dealt with. By far the best service going around. My item got held up at customs, mainfreight investigated the issue and kept me informed the whole time. Would definitely use again.
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Myke Wing on Google
★ ★ ★ ★ ★ Good, not great on this ocassion.
Large parcel (40kg) I was waiting for was marked fragile but the box still showed symptoms of harsh handling. Holes and rips in the carton reflected some aggressive handling, and the top panel had been fully lifted/opened at some stage in its three week journey the length of New Zealand.
Track and track st stem worked awesomely well. The final delivery person was efficient and effective in the final delivery. Although he was such an awesome guy; it is apparent the Mainfreight administration put delivery drivers under some extreme delivery pressures.
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Harley Hydes on Google
★ ★ ★ ★ ★ Isn’t worth even one star couldn’t pick up package because we didn’t have a vax pass so got a friend to pick up for us. When she went to pick up people on front desk were rude to her then they just dumped it on the ground and expected her to lift 30kg into her boot without even offering to help you should be ashamed of yourself mainfreight Whangarei for treating customers like that would never use them again
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aakarsh pureti on Google
★ ★ ★ ★ ★ Was here to drop off a package, booked an appointment. When arrived, the lady at the entrance was just rude and asked to stand outside. The person just had lack of warmness to greet and just straight disrespect the way she said it. She sends a guy to me..
Anyway, he said there's no paperwork. How did someone from the same office booked an appointment for me to come in and gave me a tracking number when there's no paperwork? He asked me to wait in my car at the customer park and someone would come to collect it. I waited for 30 minutes and someone on the operator stops by to ask why I am waiting there.. says there's no communication that I was waiting to drop off the package.
The same guy talks to someone else on the radio saying it's all ****** up and just leaves me there!
I waited for a little longer and called the front desk and she tells me to just wait mate, and sends the guy on the operator to pick up. Anyway it felt like I was working for them the whole time while it's the other way around.
Terrible customer service and absolute wastage of my time..
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Alaia Barbalich on Google
★ ★ ★ ★ ★ Not even worth the 1 star... Had a carseat from farmers due to be delivered said he would be here between 10:30-11:30 he messaged this to me at 9am, I didn't see it until 10am which I replied back straight away that's fine then I get a call from him that he hasn't bothered to come out here and he's already half way back to his depo. Unbelievable. You pay for a delivery service and they can't even seem to carry out the delivery. Slack.
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Jennifer Kelly on Google
★ ★ ★ ★ ★ Just had my item delivered. Received a phone call yesterday advising of approx time. They arrived within the stipulated time and were very courteous and obliging. They unpacked the item for us and took away the packaging. Great guys and a big thank you to Mainfreight.
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