McDonald's Drury MSA - Rosehill
3.6/5
★
based on 8 reviews
Contact McDonald's Drury MSA
| Address : | Shop no. 2, BP Motorway Service Centre, McDonald's Drury MSA Auckland Southern Motorway, Rosehill, Auckland 2113, New Zealand |
| Phone : | 📞 +999 |
| Postal code : | 2113 |
| Website : | https://mcdonalds.co.nz/find-us/restaurants |
| Categories : | |
| Description : | Classic, long-running fast-food chain known for its burgers & fries. |
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Tom Klockseth on Google
★ ★ ★ ★ ★ I walked up to the empty counter with a smile and said good morning. The blond female at the counter said sternly "order at the booths". I was a bit taken aback but went up to the booths, got to the last screen and the payment system wasn't working. Frustrated I walked up to the counter and asked if I could please order there. The other blond young female said sternly "no, you have to order at the booths. You can pay at the counter". A confusing response as there was no indication on the screen that I can do that, and they clearly don't want me at the counter. I asked why can't you help me? Again "order at the booths". She must have been able to tell that I was getting angry because as I turned to walk back to the booth to try and figure this out, she called out "I don't care why you're getting angry! You have to order at the booth!". I didn't bight. I tapped the screen where it then had the option to pay at counter.
As I went to pay, this time at the cafe counter, I was greeted by a lovely lady with a big smile. I asked her why I can't order at the other counter and she explained that it's because they don't have the plexy glass barriers there. WOW if only the other rude two individuals could have explained that.
So they were rude in the interest of public safety? As I was waiting for my order, another gentleman was treated the same way and was equally frustrated. He went to the counter to explain that the payment system wasn't working. The blond manager again tried to brush him off but didn't budge, so she gave in and went out to show him how to do it. She went out and stood within 30cm of three customers! She touched the screen with her gloveless hand then went back inside and (without washing her hands) started filling drinks, handling the lids inside and out, then kept handling other food.
Some people just should not work in customer service and both of these two young women are prime examples of that. I have no idea how one of them rose to manager.
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Laurien Stone on Google
★ ★ ★ ★ ★ Ordered dinner there, got home and part of my order was not there. Had a few burgers and a 20 piece chicken nuggets for my daughter. How disappointing to tell my daughter that she did not get her dinner. Order number 120 on 05/04/2022 @ 19:14:05.
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Zarrin Tasnim on Google
★ ★ ★ ★ ★ We had the food and coffee from this McDonald. The worse experience we ever had. They just don’t know how to make coffees at all. It tastes awe full. I can’t believe a lot of people are buying these coffee’s. So I went to get a coffee from BP and you can tell the difference.
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Tessa “Tessmblonde” Christoffersen on Google
★ ★ ★ ★ ★ my meal was horrible, didn’t make the burger liked i ordered,
so it was dry i asked for extra sauce
and i got 2 10 cent size blobs of sauce and had tomato that im allergic to. i put
no onion and they put onion in. warm coke. had on way back to rotorua so couldn’t return it.
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Larisa Elisara on Google
★ ★ ★ ★ ★ I have ordered from McDonalds Drury via Uber eats on multiple occasions and every single time I have received the wrong items or have had items missing entirely. I expect to receive what I am paying for but apparently the staff are too incompetent to do the bare minimum.
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Julie Dunn on Google
★ ★ ★ ★ ★ Food still doesn't look like the picture just like every other McDonald's. This branch nearly gets all the cheese inside the McMuffin which is a treat. Always a bit of a wait on Saturday morning....but it's what you do when heading out of Auckland for the day isn't it? Handy note for Mums, don't forget to get your own napkins from the dispenser as they don't put any in the takeaway baggy.
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micah greenfield on Google
★ ★ ★ ★ ★ Was not too busy so food came fast and hot. I ordered a Big Mac meal and two frozen cokes. The drinks were filled generously which I appreciated. Fries were a bit underfilled but tasted nice. Good pit stop on our 4 hour journey back from Auckland. Nice staff and willing to listen. Recommend visiting briefly on your way down the highway.
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I H on Google
★ ★ ★ ★ ★ Many people stopped at this McDonald's before heading out of Auckland. Very convenient meeting place with group of friends. Always busy. Convenient to get food but always dirty. Not very hygienic. One of the things I afraid to visit is the McDonald toilet. Try to avoid visit the toilet if you can.
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