New Zealand Movers Dunedin - Kensington
3.2/5
★
based on 8 reviews
Contact New Zealand Movers Dunedin
| Address : | New Zealand Movers Dunedin 65 Bridgman Street, Kensington, Dunedin 9012, New Zealand |
| Phone : | 📞 +7799 |
| Postal code : | 9012 |
| Website : | https://www.newzealandmovers.co.nz/dunedin |
| Categories : |
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Rebecca Nicoll on Google
★ ★ ★ ★ ★ This experience started out well. I loved dealing with the lovely Rachel from the DUNEDIN office. Absolutely nothing bad to say about her, she has been amazing from start to finish. The Wellington guys impressed me too, especially since my bed didn't fit through the door so they completely dismantled it and rebuilt it for me. They even checked behind the curtains for spiders for me (yes I'm a wuss). It was while unpacking that I realised the complete lack of care the Dunedin team showed to my stuff. I found glass jars rattling around inside my chest freezer with no packaging, I had boxes of fragile items buried in my laundry basket underneath HEAVY boxes with no thought or care, and my ornamental coffee table was just thrown into a box that was too small for it to begin with and with no other packaging at all! Absolutely appalled! I know the odd thing may get broken when moving but when I opened said boxes to discover my grandmother's ornaments and China shattered from being CRUSHED ( there were quite a few things in various boxes crushed) and my coffee table broken to the point there was a chunk missing, I was absolutely wild at the complete lack of care for my stuff. I sent through emails to the company (I prefer to deal with complaints direct if possible to give the company a chance to respond) but the only response I got was after waiting awhile I sent a copy of my emails to the lovely Rachel, who forwarded it to the appropriate people. Have also since had no further communications from the people who were supposedly 'investigating'. I have had no apology or respect at all for the fact my stuff was trashed, it wasn't even about money since most of my stuff had sentimental value rather than monetary. It just feels like the whole 'debacle' has been swept under the rug and considering how lovely Rachel and the Wellington team were, I feel slightly horrible saying it but I CANNOT RECOMMEND THIS COMPANY - DO NOT USE NZ MOVERS UNLESS YOU WANT YOU AND YOUR STUFF TO BE TREATED LIKE DIRT.
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Olga Rukina on Google
★ ★ ★ ★ ★ I booked a service through Kent to transport my entire household from Brisbane to Australia. From Dunedin to Queenstown the job was subcontracted to New Zealand Movers who as per contract needed to transport, unpack, assemble and take the boxes.
3 guys turned up with 1 knife and no tools whatsover. Nothing was provided to them to do the unpacking or the assembling. I had to ask neighbours for screwdrivers.
They were clearly rushing, did not let me count the boxes, left without finishing the unpacking (they were meant to unpack all big items, furniture, whiteware and put the kitchenware on the table top). They left a lot of smaller items (microwave, coffee machine etc) unpacked and didn't even try to unpack the rest and put on table top. In the rush some of decor items were lost which had huge sentimental value to me.
When assembling, the employees didn't care about providing quality service. They assembled a big couch and left parts out (couch legs), i had to point out and make them fix it.
Also I asked the company when will they pick up the remaming boxes. They said that they can do today (it was Friday). I was at work so had to ask my friends for a favour to come and flatten all the boxes. I communicated to the manager that this was done and sent a picture of all the boxes. I came home to find out that nothing has been picked up and there was no communication from the company whatsoever.
I had no choice but to use this company as Kent engaged them. If you can, avoid at any cost, they just hire guys from a street, don't give them any tools or training.
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Tracey Bough on Google
★ ★ ★ ★ ★ DO NOT US THIS COMPANY
I am very disappointed with the whole service that I have received from New Zealand Movers. On the planned day of pick up, I had my whole day wasted waiting for a pick that never happened. It was lucky that I wasn't leaving myself that day. I still was very busy and didn't appreciate having my time wasted.
When movers finally arrived, I found them to be slack, rushed, slightly rude and unconcerned regarding the care of my furniture. They told me that they would put the furniture in the truck without packaging or wrapping most of it. Leaving it vulnerable and unprotected. They said that they would finnish wrapping and packing it in the Dunedin depot. This was obviously NOT done. When the furniture arrived at its destination in Auckland, the delivery people where very embarrassed on your behalf because of the obvious damage that had occurred due to neglect and negligence whilst handling my property in transit. It is very obvious that the damage that occurred would not have happened if due care had been taken throughout the handling of my property. Most of the damage such as scratches, chips and dents, appears to have occurred when other items have been placed on top of my items that where un protected. The It would have taken considerable force to cause the damage to the hall table. The screws had been wrenched out. This damage would not have occurred if due care had been taken when packing my items initially.
NZ Movers have been rude and un helpful in dealing with this matter and refused to take any responsibility.
I accept that I did not take out insurance for my items and would understand if it was an accident and all due care had been taken
Once again I would not use these cowboys ?
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jane wright on Google
★ ★ ★ ★ ★ We have just moved to Queenstown from Brisbane Australia and have to say the help and service we have received from N Z Movers has been phenomenal. The constant care and support has blown us away, the daily updates from Summer Croucher has been brilliant. The organisation of our car being sorted for compliance and clearance, has been so stress free and wonderful. The team who came to deliver and unpack our furniture to the rental property we are in where absolutely fantastic , hard working and so helpful. I would recommend New Zealand Movers and will definitely be using them again when we buy a property here without a doubt. Thank you again New Zealand Movers from Jane and Roger Wright. :)
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J K on Google
★ ★ ★ ★ ★ We moved from Dunedin to Christchurch and the Lv 4 Covid 19 lock down was happening where Ray King was nothing short of an absolute legend with Rachael Hore supporting. They managed to reschedule the delivery of our belongings so we got our goods to our new home literally on the day before the lock down. Their commitment and follow up during an incredibly stressful time is something rarely seen in any industry. Thanks to Ray and Rachael and we highly recommend using this company for your moving needs. great people, processes and service.
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iona cameron-smith on Google
★ ★ ★ ★ ★ Driver of the truck in Dunedin Saturday morning ran a redlight, no it was not changing from orange to red. It had been red for sometime . If this is a representation of your company, good luck for the future. At least a dozen drivers seen your truck do this
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Gillian Foster on Google
★ ★ ★ ★ ★ The team were very friendly and super efficient. Their laughter and banter helped the day go very positively as we moved out of our family home of over 30 years.
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Janita Anderson on Google
★ ★ ★ ★ ★ Caitlin, Caroline, Jayden & driver Brent from Christchurch were absolute professionals in their service.Arrived when I'd been advised, courteous, mindful of my property, great team work with such effortless effeciency.
My contents were wrapped with all care taken to ensure every item was protected.
A great Team of people & an amazing company to deal with.Would use again without hesitation.Storage of my Home was totally explained which reassured me immmensely.
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