Northland Waste Ltd - Raumanga

Invoices are confusing and difficult to follow Not easy to find phone number Staff at landfill are friendly and efficient

This has been the best decision EVER to use a wheelie bin for the refuse. Wish I had done it years ago

Cant even pick up all boxes that have been broken down and put out take one box leave 2

Easy to deal with good service over phone. Well priced. We are a commercial business and have found pricing very good

Recycling Nightmare - 3 weeks of my life I'll never get back Hi Anyone else perplexed that their recycling isn’t being collected at the roadside? It turns out that in our area Far North District Council and Whangarei District Council and Northland waste (who collect/reject our recycling) all have a part to play. My red bin hasn’t been collected for the past 2 weeks and I have been trying to find out what I’m doing wrong. It has taken me several hours of phoning and emailing to get to the bottom of it. I have rang and left messages that haven’t been returned and emails that have been left unanswered for over a week. This is not a big issue, it shouldn’t take this long to sort it. Yesterday I finally had had enough. I sent an email to all stakeholders (one of the directors of Northland waste, the chief executive of Far North District Council and Whangarei District Council plus several other office/admin emails). I have now had had 3 responses:- •Northland waste customer services have finally given me the correct answer after first contacting them 2 weeks ago •A director of Northland waste phoned and left a message (it shouldn’t take the input of a director to get the customer service ball rolling) •A senior manager in Far North District Council It seems to me there is a lot of buck passing here and a fair amount of confusion. Recycling should be a simple and ethical process that everyone can do easily wherever they live. This has not been the case for me. It has taken me several weeks to get the right answer as to why my recycling wasn't being collected So why am I making such a fuss when it’s not really that big an issue? Well, that's the point, it shouldn't be a big issue - but between Northland Waste, Far North District Council and Whangarei District council, they have put systems in place which are not simple to follow. I have wasted several hours of my life trying to get the right answer to a very simple question and that IS a big issue to me. My time is precious, as is yours I suspect. And it’s not just me, on the drive back from town yesterday I passed 5 red bins on the highway that hadn't been emptied - these residents clearly didn't know the rules either! So to enlighten you confused residents and residents who have just moved to Northland wondering where on earth you have just moved to):- •I live within the boundary of Far North District Council - I fall under their jurisdiction •There is a roadside recycling collection available as listed on the FNDC website provided by Northland waste •FNDC make it clear they do not contract out Northland waste services •It turns out that WDC contract out to Northland Waste •WDC set the rules for what can and cannot be recycled (even for rubbish that is collected by Northland waste in FNDC region) •Neither Northland waste or FNDC provide ANY guidelines about what can be put in these red bins •Only a flyer from WDC finally answers these questions (incidentally WDC - those sticky labels the rubbish guys stick to the red bins at the roadside which don't match up to your rules don't include the bit about keeping the cardboard separate and outside the bin) With more people moving to Northland and more recycling building up on the street wouldn’t it be a good idea for WDC, FNDC and Northland waste to get their heads together and provide clear complete information on their websites, flyers and sticky roadside labels.

Never have i ever had really bad service from a rubbish company until i moved here. They dont give notice or send letters out to remind you of payments are due.. They dont call either.. Ive had no proof of payment due.. So the next day after i call they took my rubbish bin away even thou i was sorting it out with them.. Yet they were happy i was gone little did they know im still living here when my partner asks them for a skip bin & they have the cheek to say “oh poor you did the previous tenants just leave there rubbish there when you moved in” obviously we needed the skip bin so bad to do a spring clean.. So my partner went along with it cause they assumed i moved & left my rubbish here for him to cleanup but sorry (not sorry) thats not how it works with new tenants.. Ive been banned from their services for no reasonable reason.. The worse experience ever!!!

I work there ,but in saying that the staff are always helpful and are a pleasnt bunch,no im not sugar coating it ,its truth

Not happy! Came and took my bin even though its fully paid, now wont return it. Had strange man walk through my property while my kids were playing outside to take the bin! Didnt even knock on the door to advise of anything. Unacceptable to have strange people on my property without consent. Poor service! Unhappy.