Novus Auto Glass Pukekohe - Novus Auto Glass Pukekohe 89b Manukau Road
4.5/5
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based on 8 reviews
Contact Novus Auto Glass Pukekohe
| Address : | Novus Auto Glass Pukekohe 89b Manukau Road, Pukekohe 2120, New Zealand |
| Phone : | π +98 |
| Postal code : | 2120 |
| Website : | https://novus.co.nz/novus-pukekohe/ |
| Categories : |
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Johno Kitcher on Google
β β β β β Fast front windshield replacement (just over 4 hours) Awesome team quality workmanship i dropped off and picked up my vehicle contact less with booking drop off keys. Wear a mask scan in with the covid-19 app.
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RSM on Google
β β β β β I was directed to go to Novus to get my windscreen replaced via my insurance company as it was the closest place to my home.
However, thoroughly disappointed with the service as when I picked the car up today there is dirt and boot marks on both the driver's and front passenger mats, ledges and windows as well as masking tape still on the windscreen with no instruction or explanation. Now I understand that it may need to be there to hold the screen in place after initial installation however where is the courtesy to explain to your customer on when/how to remove this tape?
You may have successfully replaced the windscreen however I would expect you to clean up after yourself and return the vehicle back to the customer in the same condition you received it in - that seems like mere common decency. It's a job incomplete and not of quality!
Will not be using this company again!
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Ben Gilbert on Google
β β β β β Had my car in for a smashed drivers side glass window late last year, they really dropped the ball this day. Fitted a second hand scratched up glass without my concent, and left all the smashed glass still in the door which has left scratches in my door frame. I lived central, so when i complained they told me to go back out there to fix it, its a long way to go to get it fixed and they wernt wanting to come to me so i declined, i would never go back there again. I give two stars as the owner was polite and apologetic at least.
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Bronwyn Ayres on Google
β β β β β Helpful friendly accommodating team thank you. You are guaranteed repeat business
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Mark Simpson on Google
β β β β β My truck windscreen had to be replaced. I was told that there was rust found where the w/screen fitted. The technician was very helpful and said he could carry out temporary repairs that should last a few years at least. My truck is my business lifeline and this was a huge relief. He carefully explained the process and charged what I considered a very reasonable price.
I sat on the too comfortable chairs in the office while waiting and nearly fell asleep. The two office girls were busy fielding phone calls and attending to customers. They couldn't have been more helpful, considerate and courteous. I wish more businesses had customer attitudes like these very professional people at Pukekohe Novus. Thank you.
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Sue Rogers on Google
β β β β β Great service, very friendly. Kiwi owned family business, these are the places I want to spend my money. Highly recommend ?
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Natalie Hartwell on Google
β β β β β An awesome team to deal with. We have used these guys for several years now and highly recommend Novus Pukekohe for quality service and workmanship. The Frontline staff are fantastic, thank you ladies ?
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Hawk 188 on Google
β β β β β Oh Novice... I so wished I had read more on the reviews before coming here !!! forget about friendly service especially with Darren the manager or owner - totally unprofessional, no customer skills and obnoxious.If you are the owner Darren, shame on you.And wow, you truly represented the Novus brand really well. Stick to fixing little windscreen chips please.
For all those to contact AMI, you HAVE a choice and do not need to be directed to Novus each time. All you do is don't select option 1 for Windscreen claim but proceed to wait and lodge a claim seperately with an operator. You then can ask for different providers.I only learnt that today thanks to Novus.
Don' t really want to waste more of my time , I leave you readers to decide. Conversation at 8am this morning started with a "Morning" wish from me, and in return - not a word of lie - and you know that to be true Darren, a very aggressive " What have you done to the rear view mirror,! YOU broke it.. its not our fault - can clearly see you broke it...." that's was a perfect start from a "professional". Follow on a little later with me saying : Can I even get a chance to explain and show you what is wrong ?"
Attach pictures will better explain it all and to you Darren, you are no professional and you need to perhaps return to the basics and understand customers are your source of income. Go and learn to be nicer to customers. You probably know that already in yourself.
BTW - this does not represent all Novus franchisee , I am sure there are better ones out there but for me , this is the WORST experience ever and I do not wish it on anyone.
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