NOVUS Glass Invercargill - NOVUS Glass Invercargill 195 Spey Street
4.4/5
★
based on 8 reviews
Contact NOVUS Glass Invercargill
| Address : | NOVUS Glass Invercargill 195 Spey Street, Invercargill 9810, New Zealand |
| Phone : | 📞 + |
| Postal code : | 9810 |
| Website : | https://novus.co.nz/novus-invercargill/ |
| Categories : |
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Leona Brunton on Google
★ ★ ★ ★ ★ Great service over all, but vehicle came back with a broken aerial. When I asked about it I still haven't received a reply.
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Fooslayer Man on Google
★ ★ ★ ★ ★ Superb. They do exactly as the label says. And really good about it.
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jay sellwood on Google
★ ★ ★ ★ ★ Iv tried others and been disappointed with the tidiness of end result but these guys are professional efficient and most of all a very tidy job. Cheers
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Keisha's Vlog on Google
★ ★ ★ ★ ★ Friendly and fast to replace my windshield ? Keep it up ?
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Gerard Stuckey on Google
★ ★ ★ ★ ★ Awesome friendly place very accommodating the 2 lady’s went out of there way to make us feel welcome thanks
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ConaxHGG on Google
★ ★ ★ ★ ★ I was driving towards Invercargill on my South Island trip about two weeks ago and unfortunately the Windscreen got hit by a flying stone. It quickly turned into a crack so I stopped by Novus to see if they can help to do something about it. Reception and technicians were all very friendly.
Although unfortunately they didn't have the exact model for replacement in stock, they took the time to try stop the crack from going further and assured me that even if the crack continues to grow further to the edge, I would not need to be concerned as it was only the top layer that was cracked.
The crack did go a bit further. But I was able to continue with my South Island trip driving normally for another week, and eventually returned home safely.
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Becky Sell on Google
★ ★ ★ ★ ★ Dealt with a pretty rude receptionist, asked if they could email me the quote for the windscreen so I could show the person that is paying for it.. She replied"Uhhhh....no" not happy with this response as it literally takes less than 5mins to send off an email with quote and pricing... will be going elsewhere with better service
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Daniel Nicholls on Google
★ ★ ★ ★ ★ Terrible phone service, wouldn't provide a quote over the phone and told me to ring the next day. The lady was also very rude. Yes it's Good Friday, but Smith & Smith provided me with a quote and so did a small local vehicle glass repairer and they did so with a great attitude and great service.
I'm currently writing a report for my Strategic Management paper on the vehicle glass repair industry and my experience will be heavily mentioned. You should train your staff to have better customer service on the phone regardless of what day it is, or if that's too hard, then don't have someone operating the phones on a public holiday.
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