NZ Post Shop Wakatipu - Frankton
2.8/5
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based on 8 reviews
Contact NZ Post Shop Wakatipu
| Address : | NZ Post Shop Wakatipu 1/1091 Frankton Road, Frankton, Queenstown 9300, New Zealand |
| Phone : | π +8 |
| Postal code : | 9300 |
| Website : | https://www.nzpost.co.nz/tools/postshop-kiwibank-locator/location/58309-nz-post-shop-wakatipu |
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Daniel Andrews on Google
β β β β β $64 for tracked courier to Australia of a small and light item. Haha. Dream on. Charging this amount may have been fine before the lockdown, but Queenstown has been badly hit. It is overdue that you lower your prices to the same level as other post shops in NZ. What you're doing is legalized theft.
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George Austin on Google
β β β β β Probably the worst customer service run by what has to be the rudest staff Iβve ever encountered. How on earth did they manage to get the NZ Post agency for overseas mail! Avoid at all costs if you can.
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Olga Rukina on Google
β β β β β The staff at this post office location can only do simple things such as sending post card. They are not trained for more complicated scenarios. I have been given a quote of almost 500 dollars to send shipment to Russia. They didn't offer any other options. 2 ladies assisted me. I went online after it and there is an options to ship for 200 that would suit my needs. I called them to ask why this option wasn't offered and they weren't even aware what is the NZ post offering. They also said that the lady assisting me was still learning - she should have been supervised.
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Clare Sim on Google
β β β β β This is nestled in the pharmacy at Frankton so youβll need to walk in the pharmacy to see the New Zealand Post sign. Not much of a queue on a Wednesday afternoon at 4pm, but the staff on duty was curt and not at all welcoming. Just get what you need and donβt expect a positive service experience.
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Marion Hody on Google
β β β β β Worst customer service I have ever seen. The girls at the counter are rude, grumpy and couldn't care less. I have been there multiple times over the years to send parcels overseas. They are never helpful and don't even try! Even tracking a parcel apparently they "can't help". Now I'd rather drive into town and post my parcels from there. Never giving them my money again!
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Greg Bauer on Google
β β β β β Very pleasant and helpful staff. The young woman with whom I dealt was very polite and gave clear and helpful advice on my best option for sending my parcel.
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Jussi Turunen on Google
β β β β β Staff won't accept mask exemptions that are from the Ministry of the Health and only serve people without masks outside. The owner keeps referring to a company policy but refuses to actually show the policy. The owner, who seems uneducated and only capable of low resolution thinking, thinks that writing to a board with a marker pen is an actual legally valid policy.
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William Satterthwaite on Google
β β β β β I went here with a box almost ready to post except for some packing tape to seal it and postage label.
The staff insisted I buy and entire roll of packing tape to seal the box when they had an open roll sitting behind the counter. They explained that they can't seal everyone's boxes but that's not what I asked for, I was happy to wrap it myself, I just don't want to buy an entire roll for one parcel. Just put a roll out with the pens for people to use, or heck, I'll buy it by the metre if your that stingy.
I usually buy postage online, but I don't have access to a printer at the moment, hence going into the shop for more than just a drop off. I expected they would enter the address and print a label just like when you do it yourself online, but they just gave me a barcode to stick on without any paper to write the address. The ballpoint pen went straight through the first layer of corrugated cardboard when I tried to write directly on the box. Staff did not help, notice or care. I ended up writing the address on a sticky note and covering it with the extremely larger amount of packing tape, which I had to buy because of my earlier issue.
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