On the Spot Rolleston - On the Spot Rolleston 10A Chaucer Street
3.5/5
★
based on 8 reviews
Contact On the Spot Rolleston
| Address : | On the Spot Rolleston 10A Chaucer Street, Rolleston 7614, New Zealand |
| Phone : | 📞 +789 |
| Postal code : | 7614 |
| Website : | https://www.facebook.com/OTSRolleston/ |
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Kathryn Wood on Google
★ ★ ★ ★ ★ Young lady had worst customer service. No greetings. Feel very uncomfortable. I would never go back.
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Cayde Wilson on Google
★ ★ ★ ★ ★ Nice young man working there. Asked where a specific thing was and the young man showed me exactly where it was. A grade customer service!
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Andreas Dartmann on Google
★ ★ ★ ★ ★ There seems to be a new owner for a few weeks now and he’s super friendly. Goes way beyond normal customer service to get in contact with me for a parcel that’s been sitting there for some time and apparently I didn’t get a notification for pick up.
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Pare Gilmartin-Kara on Google
★ ★ ★ ★ ★ I've been going here for a very long time and the man who works there is lovely, however today I went to pick up a parcel on behalf of a friend and a woman was working. She asked to see ID, and I began trying to say that it wasn't my parcel and ask if it was okay that I pick it up, being very polite the whole time. I got two words out and she literally yelled at me 'I DONT CARE, SHOW ME YOUR ID'. It was horrible, she was so rude and nearly left me in tears. I will not go into the dairy again if she is working. Terrible customer service and people skills. I would give her 0 stars. I give the dairy as a whole 2 stars because the male is always great
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Laura Halliday on Google
★ ★ ★ ★ ★ I had a great experience, I went to use the postal service and my two young ones raced outside. Nikita, sorry that's the name on the receipt made sure they were safe in the store while I filled in the courier. Thank you so much!
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ANDREW DOMINIC on Google
★ ★ ★ ★ ★ Went on a Wednesday afternoon 335pm with a NZ post collect card to receive a parcel. I greeted the lady politely and received no response. Tried smiling thinking it might invoke a reaction. She was colder than the ice cream freezer next to her. Went inside with my card, came out and said it isn’t in there. And walked away. Am having the parcel redirected until she gets hit by the customer service bug.
If one doesn’t like one’s employment then one needs to move on to other things perhaps. Terrible form.
Awarded one star only because they have a nice ice cream selection that I didn’t buy.
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Joel Garratt on Google
★ ★ ★ ★ ★ Got to the store at 4.30 to collect a parcel from nz post. The lady was rude and said that the post van usually arrives at 6pm just as the courier van pulled up. She said it will take her at least 30min to process anything but said it would be safer to just come back after 6pm. Turned up at 6.25 as she said to but was suprised to see an empty store and a small note on the door saying they close at 6pm for holiday hours.
Not impressed two wasted trips so far, i wonder what they can do on my third trip? Would recommend hiring some friendly employees that want to help customers.
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Elise M on Google
★ ★ ★ ★ ★ Arrived here around 6:30pm, the blonde lady who works here was in the middle of mopping the floor. As the door opened she stood frozen staring at me and said nothing.
Ever heard the saying if looks could kill? Appropriate for the situation. She seemed furious I needed to walk into the shop.
I asked if the shop was still open, she said yes. As I reached the counter she said the door definitely wouldn’t have opened for you if we weren’t open. Um thanks ?
Perhaps time to let someone that appreciates being employed take over the role.
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