OPSM Royal Oak - Royal Oak
3.9/5
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based on 8 reviews
Contact OPSM Royal Oak
| Address : | Shop 11, Royal Oak Mall, OPSM Royal Oak 691 Manukau Road, Royal Oak, Auckland 1023, New Zealand |
| Phone : | ๐ +99 |
| Postal code : | 1023 |
| Website : | http://www.opsm.co.nz/stores/auk/royal-oak-auckland/opsm-royal-oak/1688%3Fcid%3DOA-OPG%26campaign%3Dgmb-website-clicks%26details%3Dopsm-royal-oak-1688 |
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Corinne Tan on Google
โ โ โ โ โ I really wanted to like my experience here, but it left me disappointed.
My first appointment was 30 mins late, however the optometrist was nice so I let it go. The over friendly sales rep processed my payment and told me I needed a follow up appointment, so we made an appointment for the following week.
The week comes around and I show up for my appointment to be told there was no appointment made. The same, once intensely friendly guy looks me up in the system and shows me that my account has no future appointments.
He offered no apologies, no options with what I can do, and say very quietly unable to make eye contact.
I will not be back.
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Michelle Banicevich on Google
โ โ โ โ โ We went in after 5pm with my kids glasses broken in 3 ways, unsure if it could be fixed. The first repair solution was a bust so they were to be sent Away.
So we went for a sushi dinner in the food court. And got a phone call to say they'd tried again and they were done!
The entire staff were friendly, helpful, and didn't look annoyed while my children attempted to try on 50 pairs of frames. I'd felt really guilty leaving our old optometrists of over 30 years (and my parents before that) but this service is crazy good.
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Paul Madan on Google
โ โ โ โ โ Disappointed they ordered wrong glasses for me .They sound real professional on the phone but when it comes to execution the results are poor. They charged me $580 and apparently they had given me a good discount but really feel disappointed as I have to wait for 02 -03 more weeks for new pair. Suggestion : Listen + Focus + Execute = Good Result
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Shawnee Williams on Google
โ โ โ โ โ I booked a routine eye exam and was greeted by professional, friendly staff. Throughout the appointment the staff were approachable and explained everything in a way I understood. The team helped me select glasses and find a frame that suited my face shape! I highly recommend to anyone that wants glasses or just a routine eye exam. Thanks Royal Oak OPSM!
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Phoebe Woodcock on Google
โ โ โ โ โ Really disappointing service I have had. Due to my work schedule itโs hard booking appointments so I booked three weeks in advance. On the day of my appointment I am told that the optometrist wants to go home early so I now have to reschedule my appointment which is not good enough as is. I manage to secure an appointment on Saturday only two days later however the day of my appointment I am phoned to say the optometrist has phoned in sick (I understand people get unwell) but given the circumstances I was told they couldnโt see me or make any other arrangements and that Iโd have to book ANOTHER appointment. I will not be going back to Royal oak, not because of their skills with eye testing but because it seems they do not care about mucking around PAYING clients. I am not a lady of leisure who can just waltz in any time. Not good enough. Thanks so much for mucking me round.
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yaseen mohamed on Google
โ โ โ โ โ Bought a prescription frames few weeks back. The service was really good. Nikita patiently helped me with payment for the frame 20 minutes after closing hours and really exceptional customer service. Highly recommended.
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Kevin Ko on Google
โ โ โ โ โ I highly recommend OPSM Royal Oak Branch the best optometrist I've ever met Jennifer. She not only examined me very carefully and gave clear explanation, but also gave me some suggestions. The service staff also take the trouble to serve me, so that I feel at home!Thank you everyone!
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Kevin Chen on Google
โ โ โ โ โ First time with OPSM and Juliette was very helpful in frame selection. She was also very knowledgeable in answering all my queries both about the lenses and my eyes. Professional and accommodating service. 5/5 have recommended for my friends and family.
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