Pokeno Family Health - Pokeno Family Health 31 Great South Road

An unfriendly receptionist who cuts you off while talking, then asks questions but doesn't listen to anything you say.

This place becomes wost every day. I was going to write a this comment long time a go. Finally they triggered me to write this comment today after hearing they are not doing COVID 19 test for the registered patient. I registered with this place for almost 3 years. I have seen it is going from best practice to the worst during this time. It is not a miscommunication it your receptionist who told us you can't do it. Reception is your face of practice. I know the lady who was the Receptionist two years a go who was really good. After her you didn't find any one good

Our family appreciates the care we receive from Dr Luke Wee and his team. For a small team with an ever growing number of patients, they do not limit their capacity. Great to listen. Great to ask more questions to gain an understanding of one's needs. Even checking back in later to hear if your condition has improved. I have seen this practice start up and grow. Thank you Team Pokeno Medical!

I have had several disappointing first impressions of the reception staff. They changed the ability for walk-ins, to appointment only, even at level 1, and when I questioned why, I got a snippy response as its always been like that, as if I should of know that. Then when I asked for an appointment, I got their was not any, to come back another day. As I exited the building I rang my son to advise there were no appointments, and for him to call the medical centre to make an appointment as he needed to see a Dr too. As I jumped into my car, he call back to say he had an appointment in 45 minutes, I was so angry, as that reception woman lied to me. So I rang the clinic to ask, and again I got a snippy response, no appointments available. I then went along to my son appointment to complain to the Dr he was seeing, and I got a vague response as to why. I have called over several times in a day to talk to the receptionist, with no pick up. I also emailed them for a request, again no response. So I went into the clinic, told them about the phones and when ti rang she picked it up and looked at me, as to say, see someone does answer, then when asked about the email, I got nope, we did not get it, I checked the address and was correct, was advised they have been receiving emails but did not get mine, and I said there must be something at your end then, if you have not received it. I got a snippy reply and said well we are getting emails, so it seems all ok. Frankly the lack of empathy, the non apology, the tone from that reception woman, is so lacking, she needs to be given the boot. If she does not like her job, then she should not be there. She is after all the face of the clinic. One other thing, the hours the clinic operates, is a royal pain, they do not cater to working people at all. Not ever one is sick and has the ability to take time off work to fit in with the Dr run hours, seriously what happened to serving the community and having at least 1 late night, or half day sat, just something to accommodate workers!!!!.

The team of Dr's and nurses here revolve with a general practice in Karaka. You may not always see the same Dr or nurse. Things can change quite often here. Improving from a couple years ago but still pays to double check everything.

Very good staff. Lovely lady at the reception. Very responsive to urgent appointments. The doctors are really very good. My baby had to see Dr. R Pandey a couple of times and I am very satisfied with the results. Very effective diagnosis. Already registered my baby, will register myself as well.

Not impressed to be charged full consultation fee just to get a script for my meds when it was just done over the phone...a nurse could have dealt with it...the doc can't check me over over the phone so only doing half the job...I feel the fee during a phone consult should reflect this...everyone somehow someway has been affected by covid...I feel doctors fees should be altered as well when the can't see us...and yes I expressed my opinion to the doc during the consultation

The worse doctor ive ever been too.. Recpetion was lovely.. but the doctor didnt even check me over to see where i was in pain, didnt even look at me, had his back turned the whole time he was not even concerned about my injuries being in a car accident.. just typed half stories on his computer.. how are you even a doctor !!??? By far the worse experience ever..!! Would not reccomend that "Doctor" Muhammad..