Power Tool People Ltd - Phillipstown

Fair price! great service! Thanks from the Cr buildtech team

Ash and the team there are awesome. They are always happy to help and always happy to see you.

Those guys were always very helpful. They got any part I needed even it wasn’t available in NZ. I love this shop specially for they wide range of Festool.

It's ok, I took my drill there to be fixed the other day and it took over 2 months for me to get it back I have been there in the past for my skill saw and It's been great they fixed it fine with no problems and its still going strong. I was a little surprised my drill couldn't be fixed only for me to only take it home spend 20 minutes on it myself and I fix it and it is still working today about a month later. So hoefully when my other tools break they should be able to fix them fine but until theb im not going to be happy with the service here

Terrible, terrible service. They sold or scrapped my tool, and didn't contact me. So I had a beloved and fairly rare 1960's Dewalt Radial arm saw, which one day gave up the ghost with a little puff of smoke so I took it to these guys. I dropped the heavy saw off to them, gave my details, and was told i'd hear from them shortly. I sorted myself with a replacement drop saw in my workshop in the meantime. A couple of weeks had passed and I heard nothing. So I called them. They said that they hadn't looked at it yet, but they'd get around to it soon. Another few weeks passed, they hadn't called me, so I called them again. I was told that the motor needed rewinding and it would cost $800. I said that i couldn't afford that and i would come and pick up the saw. They told me the saw was not in the workshop, but out on a truck and they'd call me as soon as it was back in the shop. Nothing. No word. For weeks and weeks. So I called again. Still not in the shop. So I dropped in, i spoke to a pleasant lady behind the counter, who couldn't understand why i hadn't been called. She checked my number. The saw was not in the shop, but they'd call me back when it was. Still nothing. It had been nearly a year at this point, and they had not called me once. It was me that had chased them up, every single time. Then Covid 19 happened. Lockdown was upon us. After lockdown I called them again. They said that they had taken my saw to the scrap yard because it was taking up room in the shop and i had not come to collect it. I couldn't believe it. I explained my story, and asked to know exactly what had happened and if they were going to do anything to compensate me. They apologised, told me they would find out what had happened and that they would call me the next day. Nothing. No call the next day. I called them. Again. They apologised, again. Told me they would call me the next day. Nothing! Its like some Kafkaesque nightmare. I'm so frustrated. I will forever tell everyone i know not to trust this business. I work in the industry professionally making furniture and I also teach. I will be telling everyone of my students not to go to this shop aswell as telling my peers and clients to avoid it at all costs. I also work at for the council at various institutions across Canterbury where a lot of Festool equipment is used. I will never puchase any more Festool equipment from this dealer. I gave them a saw to fix. They never fixed it or called me about it. Then they scrapped it. Which if true, would mean they got money for it, as it was an old saw that weighed a ton!

I service all of my power tools here, great people and exceptional service.

Highly recommend. Great to deal with, always friendly and helpful. Excellent range of Festool tools and always well stocked.

Good service, since the business split the new owner seems nice and calls quickly about my tools progress