Release Wanaka - Experiences | Luxury Holiday Rentals - Release Wanaka - Experiences | Luxury Holiday Rentals Mount Linton Avenue
3.9/5
★
based on 8 reviews
Contact Release Wanaka - Experiences | Luxury Holiday Rentals
| Address : | Release Wanaka - Experiences | Luxury Holiday Rentals Mount Linton Avenue, Wanaka 9305, New Zealand |
| Phone : | 📞 +79 |
| Postal code : | 9305 |
| Website : | https://www.releasenz.com/ |
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Georgia Broughton on Google
★ ★ ★ ★ ★ An absolutely fabulous house! We really enjoyed staying at your beautiful home - everything was a delight - from the hot tub to the cosy fire in the living room. We all felt perfectly at home and also wrapped in luxury. Thank you!
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Tate plays fortnite on Google
★ ★ ★ ★ ★ The house was spectacular, amazing views and extremely well appointed. Sarah could not have been more helpful and informative! Nothing was too much trouble. Her assistance made our stay!
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Joseff Portman on Google
★ ★ ★ ★ ★ Release Wanaka were highly professional providing a unique range of services alongside specialist recommendations and advice. Their extensive local knowledge and contacts created us a wonderfully bespoke, adventure-filled itinerary that allowed us to gain access to a huge variety of activities whilst being guided by the local professionals. Every single detail was taken care of, from organising transfers and babysitting services, to private catering and gaining us access to various events. The staff were very friendly and hospitable and were there to answer any queries we had during our stay. I would have no hesitation in recommending Release Wanaka to friends and family, based on their professionalism and my experience of their services.
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Todd Warner on Google
★ ★ ★ ★ ★ Absolutely disappointing experience, we booked a family holiday 9 months in advance and due to the global COVID-19 pandemic are unable to travel. We asked for a Full Refund of the 50% deposit paid $2,750 AUD) as these are Unprecedented circumstances and should fall outside of any normal cancellation policies and were met with a response saying Release Wanaka has sought "legal advice" saying they aren't obliged to give any refund. Profiteering from a pandemic is disgraceful, we are a family that have had our income & lives affected by this pandemic and simply asked for a refund of our deposit well in advance. We have not received anything for this money paid, good or service. All we did was click a button to book a holiday and Release Wanaka think it is their right to profit from this situation. Accommodation business in Australia are offering the option of Full Refund or a Credit (RW offered a credit) in the end they have refunded 75% of our deposit but kept $700 for absolutely nothing. Wanaka has always been a special place for my wife & I, we have holidayed there with our Kiwi mates since 1999, but this has soured our love for this incredible place and the complete lack of empathy, customer service & common decency shown by Release Wanaka is appalling. I will never book anything through this service and encourage anyone reading this to support other local businesses that have a better moral compass than this mob. Really poor form - everyone is in this global pandemic & now recession together, everyone has had income, livelihoods & sometimes health affected. But to hide behind legal advice & policy versus "doing the right thing" is just a sad way to be.
Good luck when Karma comes knocking Release Wanaka...
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Anna McCashin on Google
★ ★ ★ ★ ★ We absolutely loved our stay at the luxurious Lake Edge Apartments. We are a family of 6 and it was spacious and beautiful. The view of the lake from the master bedroom is nothing short of magic. Thank you.
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Alison de Lavis on Google
★ ★ ★ ★ ★ Fantastic experience staying in a wonderful house for our daughter's wedding - the house was immaculate, the view was spectacular, the beds were super comfortable, great linens, two bathrobes in every room, washing machine, printer, lots of space for all the bridesmaids to get ready - it could not have been more perfect. Thank you.
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Karen Lee on Google
★ ★ ★ ★ ★ Our family and friends loved the home we stayed in during our vacation in Wanaka, it was spacious, modern, clean and had all the supplies we needed. The team at Release Wanaka was the best, responded promptly to emails, met us at check in and provided us with recommendations around town. Will definitely work with them again when we come back!
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Olivia Boddy on Google
★ ★ ★ ★ ★ Hi there, We booked a house through Release Wanaka for my parents to stay at during our wedding in Wanaka. We were looking for an amazing property with all the luxury additions. However, we would have been safer to book a house on airbnb.
The properties they have on their portfolio are considered luxury, however the service was terrible - I have never experienced anything like it before and was severely disappointed. It left a very bad taste & I would strongly discourage anyone from supporting this business. It was left on an ever worse not when they tried to hold back a portion of the $1000 bond for "fake tan" on the sheets. Never once have i stayed at a hilton hotel/paying upwards of $800 a night to be told i need to pay for cleaning of the sheets.
Anyways, lovely houses terrible service.
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