Samsung Customer Service Plaza - Rosedale
Samsung Service Centre - New Zealand - Sscnz.co.nz
Samsung Service Centre - Mobile | Home Appliances | TV Warranty Repairs | Spare Parts Sales | Trusted by Insurers
About Samsung Customer Service Plaza
9.1 The price of the Products will be as quoted on our website from time to time, except in cases of obvious error. Product prices include GST at the current rates. The price quoted on our website for Products excludes delivery charges which are quoted separately on our website.
9.2 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
9.3 Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
9.4 Payment for all Products must be made either by credit or debit card or by PayPal and is collected on our behalf byPayPal and GlobalCollect. We accept payment by Visa, Mastercard, American Express and PayPal… A payment by credit or debit card will only be charged at or shortly after the time you place your order.
9.5 Any payment information, excluding name and contact details, provided by you is not stored or collected by Samsung, Such information may be stored outside of New Zealand by Paypal for future use on the Samsung site. By purchasing through our website you agree that the collection and storage of payment information is the responsibility of Paypal and agree to release us from all liability relating to the collection, storage and use of payment information.
Contact Samsung Customer Service Plaza
| Address : | Samsung Customer Service Plaza 21 Airborne Road, Rosedale, Auckland 0632, New Zealand |
| Postal code : | 0632 |
| Website : | http://www.sscnz.co.nz/ |
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Ben Malu on Google
★ ★ ★ ★ ★ Service is pretty poor for a renowned brand
you'd think service would be a strong point.
Only used this Samsung repaurer to retain warranty on my phone.
Was quoted 3-5 days for repair, however it had taken 1 week and 2 days.
Long wait times on the phone to get through for an update, sometimes I just hung up as I didn't want to wait any longer.
Can expect good quality repairs though, that's about it.
Edit: I'll add another star to this review thanks to Kaylanee or kaylany the Samoan girl who was working on Saturday 5th Feb 2022 @ 09:25
Very helpful, and the customer service i received from her was way better than the other employees.
Got the issue solved on the day I came in, when I was expecting to hand my phone in for another few days!
Great work and customer oriented person!
Thank you!
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Kimboat lol on Google
★ ★ ★ ★ ★ Here is what happened. I bought a new phone, took hour and half to set up(file transfer, log into apps if needed etc) then it says there's an software update so I proceeded.
Then the phone just stopped working. It self restarted for the update then got stuck on the lock screen. It wants me to put the 4 digit pin but when I put the correct pin it doesn't do anything. It doesn't even say the pin is wrong. just doesn't do a thing. I tried to do the hard factory reset but couldn't even get into the recovery screen.
I brought the phone to the samsung customer service plaza today but they charged me $69. I explained what happened and told her it's only 3 days old phone but the lady kept saying unlocking the phone because I don't remember the correct pin does not covered by warranty. I told her that wasn't the case, the software update caused it but she kept repeating herself. I had no choice but paying the unreasonable repair fee.
I'm very upset with the service that I received today.
It was unfair, unprofessional.
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Andy on Google
★ ★ ★ ★ ★ Well now I know why Samsung has a horrendous reputation for their customer service, called the 0800 number and was given a reference to get my screen protector repaired. Contacted the service centre and was advised to bring it in and they can do it while I wait. I go to drop my phone off and get told it will take 3 to 5 working days to replace a screen protector. I now see why reddit always says Samsung is the worst when it comes to customer care, rude staff and completely no clue of their own processes. Buyer be ware of this joke of a scamming company.
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Cameron Hoult on Google
★ ★ ★ ★ ★ My phone screen had stopped working properly over lockdown. I bought it from Spark so tried to get it repaired through them but got mucked around and mislead for several months without a repair which got me worried about the warranty ending. Anyway, finally decided to go here with all the reciepts and phone was fully repaired within the week. Staff were friendly and polite during the whole process, only complaint are the opening hours as I work most of the hours they are open so had to wait till a specific day to drop off and pick up the phone but thats at no fault of the staff.
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Unknown on Google
★ ★ ★ ★ ★ I booked a screen replacement via the website, paid the $350 fee on the same day and requested (via email) a courier parcel to use to send my handset to them. It took 2 weeks to receive it (apparently due to COVID) and by that time the booking for my screen replacement had been cancelled as they hadn't received my handset within their 14 day timeframe. I ended up sending my handset to them and it took another 2 weeks for them to confirm they'd received it and rebooked my screen replacement. A few days later I get an update saying more information is required before they can proceed with my screen replacement. By this time it had already been over a month since I started the process of getting my screen repalced. I called their number and was advised that I will need to rebook my phone again (this would have been the third time). The rep also confused me as she quoted a different price ($499) to what was advertised on their website ($350). Because of the delays I ended up buying a new phone however I still wanted the other phone fixed as it was a good phone. When I found out I had to rebook it in again I gave up and cancelled everything. On another note, during the entire process I communicated mainly via email and it took on average 2-5 days to receive a response! As I've been quite loyal to Samsung for more than a decade I sent my feedback to Samsung because usually they provide really good and quick service. It took them another 2 weeks to respond and on the 23rd of March they apologized and advised I'd be receiving a courtesy 10% voucher to spend on their website within one business day ( I actually didn't care about the voucher as all I wanted was to get my phone fix). Today is April 1st and I've not received the voucher. I believe I have been more than patient during the entire process. I made payment promptly and sent my phone to them on the same week I had received the courier bag. After more than a month of trying my phone is still broken. Over all I am very disappointed with Samsung's customer service, delayed responses and false promises. I hope I never have to deal with Samsung Customer Service Plaza ever again.
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Panida Wongchanon (Ellie) on Google
★ ★ ★ ★ ★ We had a faulty power module which was repaired under warranty. They left a scratch mark on the back cover and did not give us back the cover for the stand. I expect to get back my stand cover and a replacement cover for the back panel. Once this has been resolved, I'll update this review.
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Claudine Denise Lim on Google
★ ★ ★ ★ ★ Had our microwave serviced (under warranty) because the timer kept playing up. I was told repair time was within 10 days but it didn't happen, took almost a month. We completely understand since we're in a pandemic. I was told I will be rang for updates, did not happen, I had to be the one to call to get updates. Once it was fixed, it was sent to Christchurch because we moved places while the item was under repair and when we received it, the item was damaged, there was a huge dent on one side, door wasn't working anymore, there was paint chipped inside. Basically, the item was not packed properly. We brought the item to them in a very good condition, no scratch or dents. Now, I'm still chasing them to fix these damages. What a hassle!!!
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John on Google
★ ★ ★ ★ ★ If I could give a zero for customer service I would have
My Note 9 was out of warranty when the screen went to a yellow/ green display which made it hard to see and take photos
The phone was otherwise in pristine condition and the fault was clearly an internal problem as confirmed by their quote
I believe the phone should have been repaired without any associated costs to myself
They then quote the Samsung NZ Fair Life Policy for their phones is 3 years
The policy however is only known to themselves and retailers generally are unaware of it
The customer service at both the Service Plaza and Samsung NZ was absolutely pathetic in having any understanding of a fault that is apparently not uncommon with these phones
The quote for repair including the assessment fee was for over $400
After giving approval for repair and over a month later they were still short of the parts to effect a repair and could not advise any possible time frame to complete
I then went in to pick up my faulty phone from the Service Plaza and returned it to the retailer who refunded the cost of the faulty phone under the Consumers Guarantee Act
Shame on you all at Samsung you clearly do lack customer service and you could have easily done a lot better
You may also like to think about refunding the assessment fee as you were unable to effect any repair within a reasonable timeframe
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