Smith & Smith Corporate Office and Auckland Distribution Centre - Penrose
3.1/5
★
based on 8 reviews
Contact Smith & Smith Corporate Office and Auckland Distribution Centre
| Address : | Penrose, Auckland 1061, New Zealand |
| Phone : | 📞 +8888 |
| Postal code : | 1061 |
| Website : | https://www.smithandsmith.co.nz/ |
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Ajay Singh on Google
★ ★ ★ ★ ★ I had my car windscreen replaced by Smith & Smith Hamilton about a week ago. I give then 3/10 for their service. I spent about 2.5 hours there and there was no smile on the staff's faces. There was a notice in the shop about customer review which read that all windows including rear vision mirror should be cleaned, car vacuumed, and 2 mints to be left in car before handing the car back to customers to achieve a 100% customer satisfaction. These things were not done at all. There was dirt on the dashboard. They also broke some plastic clips and rubber panels during the process and refused to replace those damaged clips saying it was wear and tear and they can only tape them although it was a insurance job. However I had no option but to replace the broken clips and rubber trim myself. I don't recommend them to anyone as I will personally never ever go there.
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Phil Costello on Google
★ ★ ★ ★ ★ I booked the car for a new windscreen to be done at home. Didn't arrive so on checking found they had given me the wrong date Also spent an hour with much time on hold and waiting for a call back. No help whatsoever. Car was due to be traded the next day. Should have learnt. Now been bitten three times.
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Just Me on Google
★ ★ ★ ★ ★ DO NOT GO TO SMITH AND SMITH!!!
Absolutely do not go here. I ordered a glass for my car and had to pay half the fee as a kind of bond. They got back to me telling me the glass couldn’t be provided. I asked for my refund and they said they would refund me as soon as possible. It have been nearly a month and I have not received my refund. I have contacted them multiple times and they have said they’ll get on to it but it’s been nearly 2 month. Absolutely shocking service for a company like this.
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Shayle Rogan on Google
★ ★ ★ ★ ★ From the point of contact on the phone to the guy who gave me the keys to my car... efficient, polite and helpful. The downside to offering great service is they are ALWAYS busy which means there is a wait. #worthit
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Anthony Acres on Google
★ ★ ★ ★ ★ Got quoted $670 to replace the rear quarter glass on a 2006 RAV4. Absolute insanity for one of the easiest and smallest replacements to do. I bought the glass elsewhere for $125 and I’ll do it myself and save the whopping $545 thanks. Wouldn’t bother going here unless you have glass cover and your insurer allows it.
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K K on Google
★ ★ ★ ★ ★ The Penrose branch was great. However the first time when I got there, I was told the warehouse sent them a wrong piece. I had to come the next Friday. I had to cancel my work for that. Should try Novas!!
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Jon Eriksen on Google
★ ★ ★ ★ ★ I've tried to make an online booking but can't, I need to wait for someone to call me back.
I want to ask a simple question and am finding it harder than talking to IRD.
I'm now going to start ringing other auto glass companies to see if I can talk to someone and get an answer to a simple question.
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Frank White on Google
★ ★ ★ ★ ★ Organized my windscreen to be replaced end of january. Only place that could do it on a Saturday was the Glenfield branch so I drove from Pohoi there only to be told my windscreen hadn't even arrived, so arranged for the next Saturday. Then I get a message saying I'm booked in for a random Wednesday which I couldn't get to. They then told me I couldn't book another Saturday appointment until March. Very disappointed
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