Solar Group Limited - Albany
4.3/5
★
based on 8 reviews
Contact Solar Group Limited
| Address : | Solar Group Limited 1/19 Arrenway Drive, Albany, Auckland 0632, New Zealand |
| Phone : | 📞 +87977 |
| Postal code : | 0632 |
| Website : | https://www.solargroup.co.nz/ |
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Geoff Ellin on Google
★ ★ ★ ★ ★ One word for Solar Group, Fantastic!! We are in Tauranga and they drove from Auckland to assess our needs and recommend the best type of heating for our pool. We went with Solar. They were nothing but professional and were extremely accommodating to our ever changing time line (because of pool builder) The installers were incredibly fast and efficient. Well Done Solar Group, we are raving about you here in Tauranga.
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thir carc on Google
★ ★ ★ ★ ★ They came to my place and provided top service. Wasn't too expensive as some people suggested (after comparing their prices) and we're starting to save some money already as solar group advised us. I'd def recommend them to anyone who don't know where/how to start with solar panel to consult with this company first. Thanks guys!!
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Richard hood on Google
★ ★ ★ ★ ★ Without doubt the worst contractors that I have dealt with. Did not complete the installation as per the quote, but still charged for it! Charged for extra work that was in the quote. Complete disregard for health and safety.
It took six months of discussions, before out of frustration it went before the disputes tribunal.
I still don't have a solar system that works properly, because the installation was not done as per the quote.
In reply to your response.
I never said that the system was working well, it cannot and never will, as it hasn't been installed correctly!
The disputes mediator found Solargroup to be in breach of two of its own terms and conditions, in that they overcharged on the quote by approximately $900 and that they did not complete the job as per the quote (and yet charged for it!).
Your excuse that you didn't want to replace the pipes as per the quote (and invoice) was that you wanted to save the planet! Seriously?
I only agreed to pay the original invoice, not your overcharged one due to the mediator threatening to incorrectly apply interest to the whole amount!
I stand by my comments.
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Eco Times NZ on Google
★ ★ ★ ★ ★ I'm sorry to say that dealing with The Solar Group has entailed a series of very unfortunate and expensive experiences, namely:
1) The system was under designed for our actual water heating requirements. The key area of concern was that the solar collectors that actually arrived were too small and the products supplied of low quality and performance efficiency issues.
2) We didn't receive all the elements we were actually sold.
3) We experienced failure after failure of the systems purchased. Corrosion of one of the pressure relief valves led to flooding of our laundry. We had to pay for the replacement part and installation as this was 13 months old.
4) A few months later the water tank needed replacing, this was within its warranty period and begrudgingly replaced. However, we did receive an invoice for the tank later.
5) We enlisted the services of another solar company to assess the systems installed. They added data monitors and found that the units installed were inefficient and not performing anywhere near their claimed savings the salesman sold us. In fact the payback analysis worked out to be over 50 years. We upgraded a number of components at our cost.
6) Solar hot water in general is not worth the investment. I would advise customers to do their research carefully, don't get sucked in to sales hype and empty promises. We wont ever invest in solar hot water systems for any of our future builds, and certainly have nothing to do with this very unprofessional company who love taking your money.
Personally I recommend that all existing customers of The Solar Group get their systems professionally monitored to see how well they are actually performing. I think they'll be surprised at what they purchased.....
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Bruce Grant on Google
★ ★ ★ ★ ★ We are delighted with the solar panels that heat our swimming pool. Heliocol is an amazing product and Solar Group provided outstanding service and support.
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Goalpop Global on Google
★ ★ ★ ★ ★ Dealing with Solar Group was such a breeze. It has been more than two years now after they installed our solar panels and our savings exceeding my expectations. I would highly recommend them to everyone.
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Tim Timmermans on Google
★ ★ ★ ★ ★ Solar Group was absolutely on the ball. Prompt, accurate, and excellent after service.
Having been in the Solar industry in Europa I can highly recommend
this company.
Tim Timmermans.
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Shirley L on Google
★ ★ ★ ★ ★ We had our system installed mid last year, had experienced delays (due to Covid) and an issue with the battery, but these guys are awesome, they made sure that the problems are resolved. Everyone we come across in the company is professional and friendly. Having solar power is good for environment, also avoid the inconvenience when there is power cut. Wouldn't hesitate to recommend them for their products, service and after sales support.
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