Spark New Zealand - Auckland CBD
4.2/5
★
based on 8 reviews
Contact Spark New Zealand
| Address : | Spark New Zealand 167 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 1010 |
| Website : | http://www.spark.co.nz/ |
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Anie Dav on Google
★ ★ ★ ★ ★ SPARK has disappointing support available. We have now tried THREE times to get internet and landline up and running again. We have been customers since forever and absolutely sub-standard support. Definite fail from my family.
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Tutiana C on Google
★ ★ ★ ★ ★ Impressive building ... the foyer is a bit overwhelming and the sheer size is unnecessary. I wonder what the carbon footprint is to heat and power such a massive structure. Is this acting responsibily for our environment SPARK.
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Popping Ten (Popn10) on Google
★ ★ ★ ★ ★ Definitely worst customer support that exists out of any business in NZ. Why have a message button in the app and promote usage of the app to deal with customer service if its useless? 2weeks into my enquiry and im still dealing with a new customer service rep every 2 messages. Highly recommend signing up with vodafone/2degrees.
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Gerardo Caballero on Google
★ ★ ★ ★ ★ I recently visited this place on a blood donation campaign, amazing building, staff friendly and helpful.
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Grant Charsley on Google
★ ★ ★ ★ ★ Needed to attend a meeting organized by an outside company. The front desk could not tell me anything about it. I found out what room it was in eventually and the desk told me where it was. But then they wouldn't let me in as I had to be escorted. They could not contact anyone to let me in without a name, which I didn't have. I showed them an email with a list of names, some of which he recognized. He still wouldn't call anyone to let me in. Eventually I left but kept trying to contact the person who invited me. Eventually he got someone to let me in. I've never found a front desk more useless
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Geoff Wilson on Google
★ ★ ★ ★ ★ Update: I also visited Spark HQ for the UX Homegrown 18 conference last week and they were well equipped to handle all of us, making for a great experience. Great temperature, plenty of toilets, and enough space to mingle and be seated.
Beautiful indoor building with a unique architecture. Accessible from multiple sides and there's a small footpath up to the building from the viaduct road below it (parallel to Victoria West). The coffee shop next door is likely filled w Spark employees too haha.
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Mind Game Media on Google
★ ★ ★ ★ ★ I have been on the phone trying to get through to Spark for some help that cannot be done through the app or on the website . . . after 66 minutes still waiting . . . I think my battery will runout befoe they answer!
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Josh Wouldes on Google
★ ★ ★ ★ ★ This review is in relation to Fibre Broadband service and is due to issues.
The internet stoped working, the internet appears to be getting to the Fibre box. The modem stopped working, after waiting for 1hr 2min on hold got through to a helpful operator who went through the ‘turn it off’ normal process and when that didn’t work arranged a new modem to be picked up from Spark Store.
Got back set it up and same problems. Here is where it starts going wrong. Spend 1hr 20min on hold to get through, nice enough operator who went through the ‘turn it off’ process then arranged a technician. No word from the technician but monitoring the fix tracking online he had labeled it as fixed. (Not even heard from anybody at this stage), completed resetting everything, still no internet. Here is where a called Spark again, 1hr 40min on hold, the get to somebody, but they weren’t talking. Said hello a few times and then they hung up. 1hr 40min for them to hung up. During this also using online chat function and getting no replies. Even used twitter to no avail. DM’d Spark and no replies.
To me it’s not that something went wrong but it’s the lack of communication when something does go wrong. Now knowing that Vodafone at least have a back up of 4g on their modems we will be considering switching tomorrow. That way if fibre cuts out we can still work, watch TV etc. also hopefully if something goes wrong, they might provide some communication, given they are literally a company the provides communication solutions.
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