STIHL New Zealand - Flat Bush
3.4/5
★
based on 8 reviews
Contact STIHL New Zealand
| Address : | STIHL New Zealand 9 Bishop Browne Place, Flat Bush, Auckland 2013, New Zealand |
| Phone : | 📞 +9 |
| Postal code : | 2013 |
| Website : | http://www.stihl.co.nz/ |
| Categories : |
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Pirathi Raja on Google
★ ★ ★ ★ ★ Good
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Lyall Williamson on Google
★ ★ ★ ★ ★ Don't buy Stihl it's all about the dallor tell you anything to sell it to you then go back on there word, very very disappointed good luck you we're warned
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Theo Doc on Google
★ ★ ★ ★ ★ Don’t buy Stihl. $800 water blaster motor seized after only 30 months modest home use, well looked after. Head office not interested. Product and service rubbish.
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Branislav Jezdic on Google
★ ★ ★ ★ ★ They took my mower for assessment and assessed a week and informed that a have to pay for repair $350. My answer was, no way! I can buy a new for that price! When I came to collect my mower they said I have to pay $42. When I argued that they didn't tell me at the first place, the answer was that I should read down at the bench. What if I just come to New Zealand with a poore knowledge of English language?!That's ridiculous, the Stahl staff had to say in nice manner that for assessment they are gonna charge me !! They must to warn a customer!!! That is bad for business! Shouldn't pay $42! From now on I'II avoid any Stahl Shop! I gave one star because I couldn't post my review
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Grant Heywood on Google
★ ★ ★ ★ ★ Basically if you buy Stihl and have a problem you are on your own. They ask you to PM them, give them your number and then don't reply to that for days or call you either. Sent an email the morning of 10 Jun. It is passed on to another person in the company that day. The reply came back on the 18 Jun.
I had a manufacturing defect with a blower, only 3 weeks old, and the shop would only note it on file when we took it back in. They were actually required to replace the defective part under the Consumer Guarantee Act. They must know that. Strangely enough we don't trust them or want to deal with them anymore and why should we.
I like the Stihl gear. It's good quality. However the after sales service from the shop and Stihl NZ is so poor it beggars belief. First contact 10 Jun. 29 Jun still no resolution.
Update: The shop i purchased from finally resolved the issue. However I'm left thinking why it took so long to do something they are required to do.
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Ben Aberhart on Google
★ ★ ★ ★ ★ appalling lack of care for customers. their lawnmower failed after less than 10hours use and they charged us for repair. stating my (female) partner did not know how to use a lawnmower properly. they continually blamed us instead of accepting the lawnmower was either faulty or not suitable for the purpose it was sold for (mowing lawns).
after the second failure after less than 10hours use again, we were forced to take them to small claims court, which we won.
rude and arrogant staff and management who think they are clever with their sexist and narcissistic accusations. if I could give less than one star I certainly would.
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Ken Smith on Google
★ ★ ★ ★ ★ Sent complaint, received reply and sent information asked. Then nothing.looks like this company doesn't care. Try and find alternative tools as These people have lost the plot.
I am very unsatisfied and as an engineer I know tools well
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Martin Gore on Google
★ ★ ★ ★ ★ I would not recommend dealing with this Still shop Terapa franchise I purchased two new products
On returning for the Free first service (after 3 hours use ) I was told it was out of the one month window,I was not made aware of this condition at the time of purchase Even after a discussion I felt this dealer had no good will or stood behind his products he sold.
If thinking of a purchasing from this particular Stil shop don't, Its worth driving another 5 minutes down the road to a shop that truly gives you after sales service I can't believe that stil nz partners with this franchisee..
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