Synapsys Nz Ltd - Mount Victoria
e-learning Solutions for Business - Synapsys NZ - Synapsys.co.nz
Synapsys is an end-to-end learning solutions provider; from consulting on learning strategy, through to implementing learning management systems, creating engaging interactive e-learning through to evaluating the business impact of your learning
About Synapsys Nz Ltd
Z Energy came to Synapsys to develop a competency framework and learning solution that would make the CX (Customer Experience) approach central to their way of thinking and working when it comes to customer service.
Synapsys developed an experiential CX learning programme that was heavily integrated into staff’s day-to-day work. Consisting of nearly a hundred different learning objects, the plan linked pre- workshop, workshop and post-workshop activities as one learning experience, so that learners could iteratively apply their own CX thinking and practices into their roles.
For a change programme where transformation results can be subtle, managers have already seen signs of shifts in behaviour on the job. Staff responded with over 70% positivity on The Evaluator survey, and are already putting into practice their understanding of CX.
A promising start to a powerful shift.
Contact Synapsys Nz Ltd
| Address : | Synapsys Nz Ltd 10 Courtenay Place, Mount Victoria, Wellington 6011, New Zealand |
| Postal code : | 6011 |
| Website : | http://www.synapsys.co.nz/ |
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