Taranaki Pathology Services - Bell Block
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Taranaki Pathology Services provides dedicated world-class medical pathology services to the Taranaki region.
About Taranaki Pathology Services
Taranaki Pathology Services is a modern diagnostic laboratory and is the provider of community services to the Taranaki region. We operate 4 collection centres. Taranaki Pathology Services was established on 1 February 2020, and is owned by APHG – New Zealand’s largest network of diagnostic laboratories.
The services we offer:
- Biochemistry
- Cytology
- Haematology
- Histology
- Immunology
- Microbiology
- Molecular pathology
- Phlebotomy – specimen collection service
- Specimen referral service for esoteric testing
As an medical laboratory we:
- collect and transport specimens
- test, analyse and report on them
- provide expert advice and consultation.
We employ around 55 staff in our laboratories in our collection centres through the greater Taranaki region.
Everyday about 1000 patient samples get registered in our laboratory and we undertake about 4000 pathology tests.
Our Values
Taranaki Pathology Services operates under the following STAR values:
Service Excellence
- We strive to provide the highest standard of health care
- We look for new opportunities/ways to improve our care and service
- We seek to understand and exceed expectations
Teamwork and Integrity
- Our workmates know they can rely on the team
- We are open and honest in all our communications with each other
- We embrace constructive feedback and recognise achievements
- We earn each others’ respect and receive it in return
Aspiration
- We look to the future, always ensuring that we have stable platforms from which to build
- Continuous learning and creativity are integral to our jobs and the success of our company
- We are proactive and innovative in response to new and emerging industry and community opportunities and needs
Responsibility
- We are accountable to our colleagues, our patients and stakeholders, our company and our shareholders
- Our decisions are made with a balanced focus on financial security and service excellence
- Services are delivered in a way that incorporates the principles of Treaty of Waitangi and acknowledges cultural diversity.
Acknowledge the Treaty of Waitangi
Whakamanatia te Tiriti o Waitangi. The Treaty of Waitangi is acknowledged as a unique feature of the New Zealand community.
Contact Taranaki Pathology Services
| Address : | Taranaki Laboratory Collection Centre 1 Paraite Road, Bell Block, New Plymouth 4312, New Zealand |
| Phone : | π +77 |
| Postal code : | 4312 |
| Website : | https://taranakipath.co.nz/ |
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Ganga Nanayakkara on Google
β β β β β Everything is absolute chaos!! Waited and waited. There were only 2 testers and 50+ people waiting. System kept crashing and no one to help them. Absolutely disgraceful service
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Clive Corbett on Google
β β β β β Nurse great , but only one, not as efficient as old service, hope all check in cards are washed before going back out front
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cindyvivienne1 on Google
β β β β β shocking service. Got an infection and had to go on antibiotics as arm swells and got bruising large and spread to rashes.
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thenna on Google
β β β β β Very pathetic customer service by the receptionist! But the rest of the appointment went smooth.
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Ceri Chisholm on Google
β β β β β I had the misfortune to try and go here for a blood test today. I arrived to find an empty reception area. There was a sign that said press the bell for assistance...none came ( I could hear no bell). There was a computer screen that advised that I should take a card out of a box and scan it, then sit and wait. I waited for 15 minutes, and tried to rescan my card...still no-one arrived. A photocopier man arrived and he was able to flag down someone and ask them questions...which they apparently did not know the answer to. A delivery man arrived with a street sign for this facility, and after failing to gain any attention with the 'bell' left, leaving his delivery unsigned for! More people arrived, and I told them that the bell did not work, and the many people moving up and down the corridor were ignoring us in the waiting room. It was only when one of these people came to shut the door to the waiting room that we were able to complain about the situation! Finally a technician arrived, and I was told that my card suggested that I had only been waiting 15 minutes...when in fact I had been there about 1/2 an hour (this suggests that my initial scan of the card had not worked, or that my second attempt at scanning the thing overrode my first attempt! My doctor's office had assured me that the order for the blood test had been sent to the Taranaki pathology Service, but it took an inordinate amount of time for the technician to locate this request...and I am still unsure if the right tests were taken! On a scale of 1 to 10, I would give this place a minus 1.
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Tania Johns on Google
β β β β β Donβt get Tracey very uninformative! Very Bad experience when I wasnβt well ! Been there before and was treated well .. obviously depends who you get on the day
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Louisa Clarke on Google
β β β β β We had really professional and kind service here, I was worried when I read the reviews! But Tracey was wonderful with my very nervous child and we had a positive experience.
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Rochelle Dixon on Google
β β β β β Exceptional service! Both ladies who I met were very friendly and Tracey went above and beyond to make sure I was comfortable.
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