The Cheesecake Shop Pakuranga - Pakuranga
3.7/5
★
based on 8 reviews
Contact The Cheesecake Shop Pakuranga
| Address : | 3/284 Ti Rakau Drive Burswood, The Cheesecake Shop Pakuranga 3/284 Ti Rakau Drive, Pakuranga, Auckland 2013, New Zealand |
| Phone : | 📞 +978 |
| Postal code : | 2013 |
| Website : | https://www.thecheesecakeshop.co.nz/find-bakery/pakuranga |
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Ali s on Google
★ ★ ★ ★ ★ Been coming here for over 10 years and the quality of the gateaux cakes have just gone lower and lower.
Thick dry sponge and very little cream in the middle when compared to other branches.
Cakes never appear to be fresh if you walk in. You have order online a few days in advance to get a fresh cake.
What a shame when you fork out $60 on someone's special day for the cake to turn out old and crumbly.
Staff are weird as hell. No emotion. Just robotic.
Other cakes and cheesecakes are still good. Nothing to write home about though.
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Benedict Uy on Google
★ ★ ★ ★ ★ We stopped by here to grab a cake before they closed. We ordered it online and just picked it up. The cake was nicely decorated and it tasted nice. The shop might be a bit hard to find since it is located behind the gas station on the main road.
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A C on Google
★ ★ ★ ★ ★ Thank you for making the cake for my girl 1st birthday. The cake was beautifully made and happy, until we took the cake and unbox, we found that 4 side of the cake had stuck to the box, part of the cake had came out with the box, we have to use a candle to cover it. We were so upset. Also the cake was way too sweet. We couldn't had a second piece. Hope you can put an extra board under the cake and make the box bigger.
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twopiecequarterpack twopiecequarterpack on Google
★ ★ ★ ★ ★ I've been buying there for years but today is the first time I used their delivery service.
Even though delivery was a bit later than anticipated but it got there freshly.
Over the phone transaction was smooth and staff were very helpful and patient.
Delivery cost was very reasonable and would describe as cheap.
Thank you guys, you have demonstrated great customer service.
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Yeyoung You (Crane) on Google
★ ★ ★ ★ ★ The amount of cream and cherry paste is so disappointing compared to another the cheesecake shop branch... didn't realise how bad they are until I try a different branch :(
I also dont like the reply from the owner how they react I am being extra sensitive about their quality though there is no complain from others :(. You have recent reviews saying the quality has gone bad from you guys first open. Hope u clean ur ear and improve the quality again.
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Robin Ngo on Google
★ ★ ★ ★ ★ first off its lying not laying.
second, what part did i lie? you cannot provide proof in every statement u make. ur employee told me that you agreed to a full refund when i called you guys after 30 mins of ordering. you cannot provide the invoice of the stuff u ordered for my cake (only 3 macaron on top of their cake). i waited 11 days (no call no email, i had to come to the store twice) for them to tell me that its the policy of the store when they could have told me the first two time that i asked for a refund. and after the manager said he will show me that policy and never did.
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S S on Google
★ ★ ★ ★ ★ We've been coming to this branch for years but recently we've noticed the quality has been very poor. The cheesecakes doesn't taste the same, less creamy and doesn't taste nice, cupcakes were dry. We're not coming back.
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Simon McGrath on Google
★ ★ ★ ★ ★ Unfortunately I have to give it 1 star, but that is one too many.
My wife called up on the phone to order a specific cake but when she arrived they said they didn't have it and would only offer a more expensive option. Then when they went behind their wall you can hear them laughing about my wife being upset by it. They offered an alternative which was not even close to being suitable but would do the cake writing for free. My wife reluctantly paid for the bigger more expensive cake but they then refused to do writing as the surface area was bigger !
Also whilst we were there, another customer who had called earlier booking a cake as well was informed on his arrival that they don't have it.
Basically just a cunning lot of people who will try anything to make you pay more. After coming here for years we will no longer return. You won't go far with terrible customer service .
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