The Cheesecake Shop Papatoetoe - Papatoetoe
3.7/5
★
based on 8 reviews
Contact The Cheesecake Shop Papatoetoe
| Address : | The Cheesecake Shop Papatoetoe 21 East Tamaki Road, Papatoetoe, Auckland 2025, New Zealand |
| Phone : | 📞 +977998 |
| Postal code : | 2025 |
| Website : | https://www.thecheesecakeshop.co.nz/find-bakery/papatoetoe |
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Olivia Telko on Google
★ ★ ★ ★ ★ Very poor service by the staff member, would not offer me the $5 discount, despite being my birthday and ignored my email that I showed her. She made it difficult and tried to over charge me. She also tried to act silly and clearly she did not want to assist me. In the end, this frustrated me and I walked out and did not make a purchase or will never make one in the future. This is all because of her and the new management. I noticed her go in the back and ask another staff or potential second in charge, that member did not bother coming out to resolve the matter. She decided to hide in the back. I do not recommend this shop at all. If I could, I would give them a zero, instead of a one star.
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The Desi Kiwis on Google
★ ★ ★ ★ ★ Great collection, as compared to the other franchisees. The cakes are fresh and tasty! Staff is always happy to assist over the phone, too. Been visiting them for the past few years now ?
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Afifa Khanum on Google
★ ★ ★ ★ ★ Cakes are good but service is not good at all. They sound very rude and staffs are very very slow.
They think we need them but actually they need us. So for that they have to improve their customer service style.
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Navdeep Singh on Google
★ ★ ★ ★ ★ Cakes are awesome as always. But the Papatoetoe branch staff need to learn some customer services skills. Very poor and rude customer service experience. They need some training from Takanini cheese cake shop staff.
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D33P STE4LTH on Google
★ ★ ★ ★ ★ Had a few pretty bad experiences here. The first was in an afternoon on 2019 where we went to purchase a cake and the employee was selling an unsold cake that was sitting on display since the morning for $50 ($5 discount, they mentioned it was sitting since then which would have already dried out and melted hard by then) and another experience in early 2020 where we purchased a mudcake and cheescake but the mudcake had long black hair in it. Never again with this store, we've decided to take our shopping to other bakers.
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Yeu Tinh Lao on Google
★ ★ ★ ★ ★ The worst customer service in Auckland. I bought a cheese cake for my guest on their birthday. There was a hair underneath a transparent layer of jam on the top of the cake and my customers showed it to me when they opened the cake and refused to cut it. I felt very embarrassed. I called them to inform about the incident and their staff told me to bring the cake to the shop for them to inspect???. I brought it back, showed a girl that hair. They tried to blame that hair was mine but could not because the hair laid under the jam layer. Then she did not say a word to me and brought the cake to the back. 10 mins after she came out and told me that either i take another cake or they will refund me. Of course I chose to be refund but the staff even did not said a word or an apology to me as if that was a normal thing. When I asked for a store manager to complain, they treated me like I was trying to exaggerate and the manager approached me and told me "so what?". I complained but they did not get my words in. They were completely shameless shop manager and staffs. I have never had any experience like this at any store in Auckland, not to mention this is a food store. Worst customer service ever.
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Vou Fagota on Google
★ ★ ★ ★ ★ Albert is such a life saver!! Called in even though they were already closed for a last min birthday cake and Albert answered and said he was still there and he can open the door once I arrive. His service was even more AMAZING on top of all that! Thank you so much Albert for being awesome. We need more people like you :)
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Ayush Garg on Google
★ ★ ★ ★ ★ Nice variety of cakes and delicious cakes. Various options to choose from. Friendly staff. They prepared my order before time on my request. Would definitely visit again.
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