The Doctors Middlemore - Māngere
2.7/5
★
based on 8 reviews
Contact The Doctors Middlemore
| Address : | Māngere, Auckland 2024, New Zealand |
| Phone : | 📞 +979977 |
| Postal code : | 2024 |
| Website : | https://thedoctors.co.nz/The-Doctors-Middlemore |
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Fawziyah Mansoor on Google
★ ★ ★ ★ ★ Having been enrolled here for around 25 years, these past two years have been the absolute worst.
This facility has struggled to manage appropriately during this pandemic, compared to other “the doctors” branches. Having been a front line worker, working in MIQ, I was often treated like a walking virus from the very start. “Do not enter the facility” “call us from your car”. Unsure why, because coming up to 3 years in this pandemic, I have not contracted covid yet. But the funny thing is, it’s recommended to call from your car, but you’ll be sitting waiting for 2 hours, with no answer until you eventually give up. When looking in from outside of the building, you see the reception staff sitting, laughing & chatting. So what is the reason behind not answering phones? One day I was sick (non covid symptoms), no answer to my call, so I went and stood outside for 2 hours, whilst still waiting for someone to pick up, there was also a crowd waiting outside. There was a staff member who came out after every 30 mins to get details of one person only, then would go back in. As a sick person standing in the sun, I had to leave because I realised it was going to be 2 weeks before I was seen. I was sicker leaving than before I got there. I made one phone call to the doctors East Tamaki, they answered I. 2 seconds and told me to come in and I’ll be seen INSIDE right away. I paid a hefty fee, as I wasn’t enrolled there, despite the fact that same doctor that works at both branches had examined me. Now, I believe my horrible experiences come down to incompetent management. The person in charge has no idea how to run the business clearly, in comparison to other branches that have excelled in expectations on how it should be run during a pandemic.
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Andrew Casburn on Google
★ ★ ★ ★ ★ My wife and I are both GPs and made an appointment at The Doctors Middlemore for immigration examinations. In our own practise we understand first-hand the stresses that COVID-19 has had on clinics, but the lack of communication at this clinic is really unacceptable. We have called numerous times, with wait-times greater than 45 minutes, just to have the call disconnected. One time I was able to get a hold of someone, but again the call was disconnected and the clinic made no effort to call me back even though we were in the middle of a conversation and they had my contact information. I ended up having to drive 20 minutes to the clinic just to communicate with them in person. For our examinations we first had to come in for blood tests and x-ray. This process took nearly 2 hours, when it really should have taken less than 30 minutes. The nurse was very unprofessional during my wife's blood draw. She mentioned that she was afraid that part of the needle was still in her arm, but didn't explain herself at all. Our visit with Dr. Winiata in person was pleasant. We were both told that our lab and imaging was all normal, but when we requested our x-ray and lab results after the visit we discovered that there was a significant finding that was not at all disclosed to us; a finding that I would have ordered subsequent imaging for on any patient of my own. These findings also delayed our visas being processed promptly. As patients we will be establishing care elsewhere.
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Jagdeep Kang on Google
★ ★ ★ ★ ★ Very very poor service given to me today by the receptionist. Whats the point if doing appointment when you have to wait in the line. Customer service and the way they speak is very rude and unprofessional. I was told to wait in my car until I get a call from the nurse to come in, but when i did after the nurse called me, the receptionist had no clue and was so rude again saying to wait outside. Seriously lack of manners and good attitude However, the nurse was nicer. Really disappointed after today’s visit, do not recommend this place at all.
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Janice Besant on Google
★ ★ ★ ★ ★ Doctors are fantastic once you get to see them. The biggest frustration is that no one answers the phone. Weekends are the worst. They have a number that you have to ring to let them know you have arrived since COVID which is understandable but no one answers or you have to ring multiple times, no option for a message.
We moved from another practice approximately 3 years ago as we could make an actual appointment and didn’t have to do the walk in and wait hours.
I realise things have changed with COVID upon us as the process is more complicated and rightly so. If an emergency comes in then of course that takes priority. However why not put more staff on perhaps an extra receptionist or even extend the appointments from 15 minutes to 30 minutes. We had an appointment last week to see the nurse and waited 45 minutes - if I had of not approached the person out front the wait would of been longer. Initially when we confirmed our arrival she said there wouldn’t be a wait, not that busy and we have a few nurses on ?.
Very very frustrating!
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fazi ali on Google
★ ★ ★ ★ ★ There is hardly any interaction with patients since COVID. Reception staff do not answer phones even though they stand around talking. I have called them standing right there and they just do not care. They forget that patients are the ones paying their wages. Called from home and they put me on hold for more than one and half hours and in the end I had to cut off the call myself. Have been with this practice since it first started but now am looking elsewhere as there is poor management and they have grown money hungry. We are a family of 5 and now they will lose 5 patients which is a shame as two of my children were born in their care and they are 26 and 19.
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Herbert Tanuvasa on Google
★ ★ ★ ★ ★ Wrote to head office complaining about the inefficient systems at the clinic since lockdown started and most particularly the holiday period where a lot of doctors went on holiday which also accentuated the problem. Got a call back the next day and was assured they were that day working on the issues with hiring more reception staff, updating the website, reassessing booking procedures during covid, etc. Appreciate I got a call back but these issues should have been addressed before a patient has to email head office complaining. Gave 4 stars for the prompt phone response...would be 5 stars if the issues are actioned for the betterment of all.
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Grace Macintosh on Google
★ ★ ★ ★ ★ If I could give 0 stars I would. There have been no improvement to the administration/Reception problem. Unorganised & Unprofessional work ethic. They require you to call them for appointments etc but do not answer the phone & end calls whilst being on hold. So instead you’d think visiting will solve the matter, instead they turn you down and advise to call them. Ridiculous!! What happened to this place? Obviously people in higher places are not taking in the bad reviews people have had and sitting up there pretty with no solution. Disgusting!!!
Dr Mark Young & Tom Bye have been the best doctors and the only good thing about this place. It’s a-shame we have to move.
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Phyllis Marshall on Google
★ ★ ★ ★ ★ I needed to take a pre flight covid test, as we were leaving for the USA. The USA requires you to take a one day before the flight test. On Sunday we came early to the clinic and took the test. We then delivered it to the Lab in Mt Wellington as we needed a quick result. That evening I noticed on my phone the TD Middlemore were trying to get a hold of me, so I called back and they informed me that my test leaked. We were very suspicious of that comment that came from the Lab Test employee. The nurse from the TD Middlemore checked it, and my husband checked it and the lab technician checked it and it all seemed fine. So I had to rush back and take another test but it would not be delivered till Monday. The same day we were to fly out. Our flight was leaving at 10:45pm. At 4:00pm still no result, and each time we checked they kept telling us that it was "pending". It was not looking good. My husband went to the clinic to get the documentation for the flight, as he received his result . While there he talked to Dr Chen about our situation and in discussing solutions, the Rapid Antigen Test came up as a solution. Dr Chen said he would explore that. It was viable, and so he gave me the test. He was very thorough in explaining the procedure and because of his willingness to go the extra mile I am now in the USA.
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