The Flooring Room Nelson - The Flooring Room Nelson 157 Rutherford Street
4.6/5
★
based on 8 reviews
Contact The Flooring Room Nelson
| Address : | The Flooring Room Nelson 157 Rutherford Street, Nelson 7010, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 7010 |
| Website : | http://theflooringroom.co.nz/ |
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Correne Brewerton on Google
★ ★ ★ ★ ★ Before Christmas I decided to try out The Flooring Room Nelson as they were relatively new to the region and close to our rental property. I was thrilled with the whole experience from start to finish and very pleased I decided to 'give them a go'. What a fantastic team to work with.
Many thanks to Fiona and Karen for your professional and highly organised customer/sales and colour-matching service. To Dean for all your efforts to fit us in 2 weeks before Christmas when we had a tight timeframe between tenants and even when your plan for additional carpet laying staff fell through - you are a master of miracles. Shanan and Aaron were brilliant lads to deal with at our property over 2 days with no mucking around, and even checking along all the edges and vacuuming when done! Definitely 5 stars. Thanks guys.
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Janelle Newson on Google
★ ★ ★ ★ ★ We had our bathroom vinyl done and the service was excellent. We are very happy with the result and the cost was cheaper than other quotes we had received from bigger flooring companies. The help and advice was far superior also.
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diana claydodi on Google
★ ★ ★ ★ ★ Very, very disappointed in my new carpet. I chose a blue carpet and the carpet on my floor is grey, very grey. When I approached the flooring consultant Rebecca and the owner Dean and expressed my disappointment, I was met with rudeness, sarcasm and general lack of interest. When I said that the carpet I chose was blue and the carpet on the floor was a dark grey I was informed that this was my fault I should have known it would look different on the floor. This was followed up by a slightly sympathetic email from Dean, stating that when I paid my deposit I agreed to the carpet on the quote. There were more rude emails from Rebecca advising that I should have realised that it would look very different in my house. I then emailed Rebecca asking for the record of the carpet samples that I had taken home, as I thought that the wrong carpet was ordered. I was informed by Rebecca that they do not have a record of this, as the record of the carpet samples I took home was disposed of once the decision was made, so there is no confusion. – well that’s convenient. I would like to add that a number of people helped me choose my carpet, from the sample, and all are convinced that the carpet on my floor is not the carpet I chose.
As you will see, there are positive reviews of this company and I imagine if your carpet purchase goes well you will be very satisfied. However, if it does not go well, then don’t expect any interest in remedying the situation; expect rudeness, sarcasm and complete lack of ownership. Very expensive mistake.
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Sue Bromell on Google
★ ★ ★ ★ ★ My husband and I are extremely delighted with how the Carpet and Lino looks and we would totally recommend The flooring Room to others.
The workmanship in both the Lino and carpet layer were outstanding.
Thank you Team
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Paul Neilan on Google
★ ★ ★ ★ ★ AAA+++ - My Wife & I have just replaced the tiled flooring with Oak Flooring and fully re carpeted our entire home with The Flooring Room. Rebecca was absolutely brilliant to deal with. Quoting, Communication, Pricing, Product Quality was professional and stressless every step of the way. The workmanship from the Carpet Layers and the Oak Flooring Layers, was the best in Nelson/Tasman.
We couldn't be happier with The Flooring Room, the staff and their contractors. Keep up the good work.
Paul & Belinda Neilan
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Jo Managh on Google
★ ★ ★ ★ ★ To say that the service provided from these guys was excellent would be an understatement. Their experience, professionalism and delivery far exceeded my expectations.
They quoted quickly on a product they knew would be fit for our purpose and I completely trusted them with their selection.
Friendly, warm and accommodating, they secured an installation date that suited us perfectly.
Matt and Lee, our carpet layers are great guys and they completed an outstanding job.
Thanks so much Rebecca and Dean and the Team. Love your work!!!
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Karen Clark on Google
★ ★ ★ ★ ★ Fantastic service from choosing the carpet to the insulation. Rebecca and Karen offered plenty of support and information on which products would best suit my needs. All taking only five weeks from start to Finish.
The installers were experts and very professional, nothing was a bother.
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Susa Guhl on Google
★ ★ ★ ★ ★ I have used The Flooring Room for my own home, rental properties and for clients of mine. Karen and the team have always been fantastic. Great service and great products.
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