The Food Company NZ LTD - Pukete
1/5
★
based on 1 reviews
Contact The Food Company NZ LTD
| Address : | The Food Company NZ LTD 42C Tawn Place, Pukete, Hamilton 3200, New Zealand |
| Phone : | 📞 +887 |
| Postal code : | 3200 |
| Categories : |
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Kristi Barnett on Google
★ ★ ★ ★ ★ EDIT: they keep deleting my review :P
I'm really disappointed in this experience.
I had been trying to contact them all day to tell them they have the wrong address for some reason. When I filled out my order, I put a different delivery address. And they've used my billing address instead. I don't know how this happened because my order had the correct delivery address.
I had been tracing the delivery through the courier and for some reason they weren't even able to deliver it to my billing address. It came up as "non delivered receiver unknown at address". And it ended up sitting in a courier depot. So I had to pick it up (and hoped the food hadn't spoiled).
How on earth did The Food Company get the delivery address wrong when my order and my email has the correct address?
However, I won't be recommending The Food Company for the fact they are completely disregarding emails, they're not able to be contacted by phone and they got the delivery address wrong.
I wanted someone to contact me about this mess as soon as possible to discuss how I can be compensated for delivery charges. They refuse to acknowledge any of my correspondence to them about the wrong delivery. They won't answer emails, or answer the 0800 phone number they have on their Facebook page, or reply to the Facebook messenger app they have. I can see that they're looking at the emails and the app, but they refuse to answer me.
I wanted my $18 delivery charge back because of the mess of the delivery, but they refuse to answer me. Don't order if you want good customer service if something goes wrong.
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