The Heat Pump People - Sydenham
4.6/5
★
based on 8 reviews
Contact The Heat Pump People
| Address : | The Heat Pump People 53A Montreal Street, Sydenham, Christchurch 8023, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 8023 |
| Website : | https://www.theheatpumppeople.co.nz/ |
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Steve Walker on Google
★ ★ ★ ★ ★ Over the past 2yrs both of my 10+ yr old heat pumps have died. A friend of mine recommended The Heat Pump People after the great job they had done on a few of his family's properties. They have been fantastic to deal with from start to finish on both occasions. The assessor that comes is really knowledgeable and was able to answer all questions asked. The installers were polite and friendly guys who completed the work to a very high standard. Their prices were excellent and all work was completed efficiently and at the times organised. I rate them very highly and confidently recommend them to my friends and workmates regularly.
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Steven Allen on Google
★ ★ ★ ★ ★ The Heat Pump People were great. They were prompt on arrival, thorough, and politely took the time to explain what they did on our heat pump. We will always use them for our service, can't recommend them enough!
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Leonie Thompson on Google
★ ★ ★ ★ ★ Exceptional tradespeople. Friendly, efficient, reliable. Have used them for around 14 years and they always deliver. Thank you.
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gavin strachan on Google
★ ★ ★ ★ ★ Have found the team at "The Heat Pump People" great to deal with.
They are knowledgeable, have quality products and a level of service that has just made it so easy to work with them, across all our projects.
Gavin @ Latitude Homes Canterbury
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Pamela Cox on Google
★ ★ ★ ★ ★ Excellent job done by Mike and Mark who installed two heat pumps and a panel heater in our house. Professional and polite throughout our dealings with them. Both took their shoes off while working inside which we really appreciated. The new heating has made such a big difference to our house and we now have a nice even temperature throughout. Mark also pointed out a plumbing issue he discovered while working under the house and alerted it to us which we were grateful for as we were completely unaware. Definitely recommend The Heat Pump People.
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Lois Reevessmith on Google
★ ★ ★ ★ ★ Booked the appointment three weeks ago turned up on time as arranged excellent service to the wonderful job very friendly people and recommend them for any heat pump work you may require absolutely outstanding could not speak highly enough of the staff member that came in the company all the very best to you guys do extremely well
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Jo Corkery on Google
★ ★ ★ ★ ★ Incredibly bad service from The Heat Pump People. They visited us for a service in Aug. The technician pretty much said, "heat pump needs a clean but I don't have time to do it" and left for us to be contact by the office. We then recieved an invoice for $500!! Half of this for the short visit he had paid to our house. I contacted them a week later in lockdown to explain our heatpump had stopped working and could they please contact us as we had no heating. Someone then called and told us our heat pump was unfixable and they would price us a new one- fine. They never contacted us, then a month later someone called us to ask if we wanted our heatpump fixed still (they obviously had no record of the phone conversation). By this time we hired another contractor who came out and fixed our current heatpump in under a week for far less money, so they were infact just trying to get us to purchase a new machine by lieing to us. The only part of their service they have been consistent in is harrasing me for the site visit payment (which was near $250).
I would not recommend this company to anyone, extremely dishonest
(You will actually see if you check your email history, I emailed your staff back directly after the quote in August to ask for works to be proceeded with asap, and had a phone conversation with them at this time. So it was your end where the communication was unanswered, not mine. Sorry but I have no intention of removing this review as it's my honest and factual experience.)
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Chris Moores on Google
★ ★ ★ ★ ★ 2 installations 2 very different results! Valerie from the Heat Pump People was helpful, polite and confirmed everything with me from start to finish at one property and the contract installer was excellent. With the more expensive heat pump at a different address could not have been worse. The salesperson did not seem interested from the beginning, I had no firm booked date to install the heat pump then had 2 engineers rock on up early one morning saying they were putting my heat pump in! No prior notice, no call and when I complained to the company about this service - NO REPLY to my written complaint asking how and why this happened. The job was completed but the area was not cleaned up after the installation either... A below par experience and I wonder how it would be handled if something goes wrong with the heat pumps in the future?
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