The Warehouse Pakuranga - Pakuranga

4/5 β˜… based on 8 reviews

Contact The Warehouse Pakuranga


Pakuranga Shopping Centre 1 Aylesbury Street, Pakuranga, Auckland 2010, New Zealand
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Kimberley Treider on Google

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Staff in store are usually lovely. But stuff should be trained on how to use the phone lines. And if you cant do something or dont have the item. Dont just hang up the phone. Explain that to a customer. Its imature and bad customer service. Be nice. Its tough out there. No need to be rude.
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Deborah Hogan on Google

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Warning check your Click & Collect before accepting. Really disappointed with this store and it’s very poor customer service. I ordered a ceramic pot online, picked it up using click & collect. Arrived home to find the pot had a huge crack in it, very noticeable as well as a large piece missing out of the rim. This would have been extremely noticeable to the staff member who wrapped it up. I noted the large click & collect sticker had been placed over the damaged area. There were no bits of the broken pot inside the wrapping, which indicates the pot was damaged before the staff member wrapped it. I phoned the store and was told by a staff member to bring it back. Returned the pot that day only to be advised they are not accepting returns under level 3. Very disappointing warehouse. It would appear several of your staff members require basic training. I will not be supporting this store anytime in the future.
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Dawn Ie on Google

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I went looking for a particular mirror that was heavier than anticipated. Thank you so much to your amazing staff members who assisted including the gentleman who carried it to my car and carefully placed it (Murray I think his name was?). Wonderful experience.
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Rustom Kambata on Google

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Browsed for different items ranging from led bulbs to candles lamps & footwear. Very tidy, well lit, spacious & everything in its place. Always happy to visit & check out what is new & on sale & they always have excellent variety in a huge range of items. Really Good prices & value for money.
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Nise Gunn on Google

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The security lady at this store is on a power trip, approach me that I’m wearing my mask incorrectly rather than start yelling at me and you might want to wear yours correctly before coming at me. Rules for thee, not for me
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chloe jade on Google

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the customer service is horrible. my boyfriend went in and Wai, the security person had accused him of stealing gloves that were his work gloves (he works at the countdown in the plaza). she demanded he empties his pockets and he told her to review the camera footage to prove his innocence. she then realised he didn’t do anything, didn’t give an apology or anything, but instead she said β€œfine whatever, have a nice day.” i used to work there myself, and everything about it is horrible. the management is poor, they treat their staff and customers with little to no respect. i highly don’t recommend this place for shopping. the staff do not know their place.
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R Wilson on Google

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Well maintained store despite its age. Friendly staff, easy to find most items. Plenty of carparks on the street and underground (except after 3pm on Saturday during Night Markets)
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Ross Bailey on Google

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I would rate this place 0 stars if possible. Rude staff members, asking for someone to attend the electronics section required asking 3 staff. Staff were actively avoiding customers. Still had plenty of time to talk about their weekend plans. I was planning to spend up to $1000.00 on a Home entertainment setup. My money will be spent elsewhere and I doubt I'll ever bother walking in this store again. Easily the worst service I've ever experienced.

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