Thermoglaz - Sydenham
4.7/5
★
based on 8 reviews
Contact Thermoglaz
| Address : | Thermoglaz 81A Gasson Street, Sydenham, Christchurch 8023, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 8023 |
| Website : | http://www.thermoglaz.co.nz/ |
| Categories : |
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Liz Sawers on Google
★ ★ ★ ★ ★ We have used Thermoglaz to double-glaze 3 houses so far. One house was retrofitting aluminium windows, and the other 2 were retrofitting wooden windows.
Thermoglaz were quick and efficient often having a whole house finished in 1-2 days. The result was instant, the houses were warmer and quieter, and both us and our tenants were really pleased with the finished result.
We will continue to use them again on our future projects.
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Lyn Hocking on Google
★ ★ ★ ★ ★ So glad we used this company. I did not believe the difference double glazing would have made to my unit. The Heat Pump runs a lot less, and no condensation on the windows.
The Receptionist (front line in a company) was truly professional, communication from start to finish kept us fully informed of what was happening.
Men arrived when expected and work was carried out with little inconvenience to us.
A pleasure to deal with.
Lyn
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Candy Sutherland on Google
★ ★ ★ ★ ★ It's been nearly 3 months now since we had our double glazing retro fitted into our wooden frames in our old house, and I would say it has been worth every cent, our comfort levels have increased, the heat pump doesn't have to work so hard to keep us warm, and I have compared power bills to last year. and they are consistently cheaper from the same period. The guys doing installation were great, we are so happy.
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Asa Fowkes on Google
★ ★ ★ ★ ★ We bought a house with single glazing. It always amazes me that many kiwi homes are single glazed. It never gets cold in New Zealand so why would you need it?!
I asked quite a few companies for quotes but it was the initial visit by Julie plus the upgrade to low E argon filled double glazing which helped my decision. But I am so glad I did. The whole team were amazing at every stage and kept us informed of the status during the wait. A special mention to the installers Masua and Josaia who are brilliant at what they do.
The difference the retrofitted double glazing has made to our home is immense. We now have a warm comfortable house with no condensation whatsoever (which is a relief as I don’t have to waste time dealing with that, before work in the morning). Thank you from us to a very well run company!!
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Margaret MacDonald on Google
★ ★ ★ ★ ★ We had a whole house retrofitted – while admin staff were very good and nice to deal with, the build side of it was not a pleasant experience and we had to get them back 3 times to fix poor workmanship.
Issues included:
-The builders who showed up on the first day seeking to change the specs of the job and saying it wasn’t possible to have the sash windows opening at both the top and the bottom as originally agreed/quoted on;
-We were also very concerned that in one of the remedial visits, the guys discovered rot in a window frame and simply siliconed over it and didn’t let us know. It was subsequently discovered by our painter. When I raised this with Russel, he responded that they didn’t tell us about the rot because they “didn’t think it was extensive enough” and that if they had, it would have “delayed things even further.” Obviously, we are now concerned that there may be more rot that has just been patched over because the guys didn’t think it was bad enough and didn’t want to delay the job any further;
-A number of windows and doors were not eased and needed easing;
-Some window fastenings were not attached straight or were bent by the guys so they would fit;
-Two windows did not sit straight / level;
-The sanding and finishing standard was very poor throughout and disappointing given how easy it would have been to run a palm sander over them when they were already out on a bench;
-Two of the existing window frame beadings were broken;
-There was a 16-week lead time but the joiner had still not made one of the sashes during this time so there was another 7-10 days delay;
To their credit, they did come remediate the issues – however this took three visits (after “completion” of the job) and one of the workers was confrontational, sulky and very unpleasant to be around. I suspect it’s the same person noted in a previous 3-star Google review 9 months ago as he sounds just the same - even though that person has apparently left. When I mentioned his behaviour to Russel and asked that he not be sent to do the further remediation work required because of his unprofessional attitude, I didn’t receive any acknowledgement or apology, just that it was “out of character for him”. They did however send two different guys.
Another Google reviewer mentions speed over quality, and this is absolutely the impression we are left with. It was a stressful and disappointing experience for us.
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craig mennie on Google
★ ★ ★ ★ ★ Right from the measure and quote to
install.The entire team worked hard to provide a great experience. This included the installer and owners responding to my fussy queries . There are people advertising constantly about this type of product , and a whole house retrofit is a huge commitment. We are very happy that Thermoglaze double glazed our home .
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Sarah Bonnington on Google
★ ★ ★ ★ ★ Awesome team. Great communication. Very professional service. Always turned up on time and did a great job, exactly what was stated and expected. Made sure the place was tidy at the end of each day. Much appreciated!
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Shawn Gerrity on Google
★ ★ ★ ★ ★ Scott came out twice to our house to provide quotes on retrofit and window replacement. He was very knowledgeable, professional, and helpful. Showed up on time and gave a thorough and fair assessment. The quotes were competitive, the company was responsive and easy to work with. Thanks!
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