Tisco Waikato 2005 LTD - Frankton

This place is an absolute effin joke. I was told I'll get answers within 3 days. It's now going on the 4th week. 4 weeks with no TV. I've tried calling them at least 5 times. Each time I waited for at least 10 minutes for someone to pick up. Each time I was told I'm next in line. 10 minutes later they transfer you to a voicemail. Which is an option that could've have been selected in the beginning If I didn't want or need to speak to an actual person. I've left 3 messages and have had no call backs. The place is a joke. Take your business elsewhere.

My family literally grew up with Tisco over the years. Whenever there was a problem, our first call was to "the Tisco man! I'm happy to say after thirty plus years, you still receive the same care and customer service that was happening then. The person I spoke to on the phone arranged a call out and the technician was able to do an easy fix. Highly recommended and great to see a local business still going strong. Thank you for your help. :)

Very disappointed. One star is too good for this experience. My wife unplugged the power to her computer monitor and the socket which was attached to the internal circuit board came with it. So we took it to Tisco at 77 King St, Frankton, Hamilton for repair. Paid the $65 for assessment fees and on-site cost. After a wait period for the technician I showed him the problem where the part had detached. After a week with no word I rang them for an update. They said they’d get back to me, which they did the next day with bad news. They told me the circuit board was broken and they could order a new one at a cost of just over $130. I made the decision not to go ahead as new monitor is approximately $240 (uneconomic) So I got my wife to pick it up from them. Not being an electronics expert or anything I thought I’d take the back off it and have a look at the damage. Amazingly I found no crack in the circuit board like I was lead to believe, just the stubs where the power socket was attached. The part they needed to replace I’m sure would’ve cost very little and would just need to be soldered in. I noted the power from the cord was 14v dc at 25w (about as safe a changing torch batteries). So with that I thought I’d try fixing it myself. I soldered on 2 wires to the circuit board, then purchased a small dc plug & socket from Jaycar for $5.50 so my wife could still have the ability to disconnect the monitor. After some soldering practice it was fixed. To my delight the monitor worked perfectly! I went back to Tisco and politely asked some questions (without any emotion). I asked why they couldn’t fix it and if I could get a refund. There was a range of unconvincing excuses and that they couldn’t give a refund on the $65. Apparently they had to do research......really....... I gave them the opportunity to put things right, but I was met with BS. There is no reason why they couldn’t have done a simple fix within the price of the $65. Let’s face it, they could’ve fixed it in a few minutes and made approximately $45 profit and I would’ve been happy. But no, they wanted to screw a total of $195+ out of me for a simple 10 minute job. It seems like their main objective is to get as much money out of the customer as possible with a distant secondary objective of fixing the item. A little bit of honesty would’ve been appreciated. I went away with a feeling of being lied to and cheated. I will never go there again.

Tony Redding is a top bloke, assett to his company. We highly recommend him.

Excellent and very helpful. Took time to help me out. Thanks.

?Really bad experience.Taking too long to fix.And when they call me to pick up .I checked my tv there still blinking screen.I pay 356 for that.but really disappointed.they write on job sheet that check for 3 day but when i checked it doesn't work properly even for 10 minutes.spoil my day off as well

They were very pleasant and dealt with my issue quickly

I was very happy with their service and will be more than happy to recommend them to others. Cheers Tisco hamilton ??