TreasureBox - Silverdale

not recommended ,cheap , yes, but quality is bad, not worth the money. they have made the claim on warranty so difficult that it's impossible to claim default product, bought a bed and wardrobe. bed is light as a feather, strong chemical smell that doesn't go away after two weeks of airing , wardrobe is extremally hard to assemble, and looks like a warehouse product when put together, not worth the money at all! , contacted after sales, and they requested photo and video evidence , and after that they want to assess the actual furniture, which mean you have to break everything pack it and send it to them before they can even consider to refund you. do not buy from them !!! the start of your nightmare

The furniture looks OK, cheap but serviceable. However when I went to order online, and chose the collect option rather than the delivery option it still added a $67 shipping and handling fee. I won't be shopping here, this is a rip off

amazing service! amazing product! so many options to choose from, staffs are very friendly and helpful

Beautiful outdoor set! Absolutely loved the big sized seats. Installing is easy if you read the instructions!

*COMPANIES LIKE THIS GIVE NZ A BAD NAME!!!* This company is a disgrace. I'm not one to review or complain but this business is beyond a joke. If you are reading this and decide to go against everyone's feedback, you are proceeding at your own risk. I purchased 3 items from this company. Arriving in part deliveries, my tall boy never arrived. So I went to silverdale to collect it. Only to get home, unpacked it and the package is damaged. I have been corresponding with the poorly equipped customer service team for a refund, however all the seem to do is repeat themselves and keep offering to send replacement boards. The draws have been built with the damage and because of the poor quality extra screws have been added (at my expense) I have said the draws won't be able be pulled apart. This issue has been ongoing since 22nd October 2021. You call their number only for your call to be disconnected time and time again. It's quite simple. The product is faulty. I want a refund. I will never be buying from this company again and will make sure everyone knows about it.

DO NOT BUY FROM OR TRUST THIS COMPANY. I'd give them 0 stars if I could. At the recommendation of the local pet store, I purchased a chicken house. Hands down, it is the worst thing I have ever bought online. The wood isn't much better than balsa wood and is STAPLED together, so is falling apart or broken before you even get it out of the box. I requested a refund as the house is not fit for purpose, after painful emails back and forth they sent a whole new house after seeing how much was broken or missing. I opened the second house yesterday, and could see straight away that it was defective and again, parts are missing. It doesn't matter how many replacements they send, they are extremely poor quality and poorly designed. You can't trust their reviews on their website, they only add the ones that are favourable as they haven't added mine from months ago. Check their feedback on Trade Me. These are photos of SOME of the damaged, defective or unusable parts.

I purchased a headboard and an entertainment unit from Treasure Box - we wanted to pickup as we are also in Auckland and wanted to avoid additional freight costs. Got an email from the Customer Support Team to advise I would need to select a pickup date and time from their listed opening hours. When I did this they advised that timeframe was not available as they would not be open - their emails, times on google and on their website all indicated they would be open. If your opening hours advertised are not accurate at least have your reps let people know when trying to arrange to collect their products. We then had to find time to collect our order during work hours which is less than ideal. Replies from the Support team also seem relatively quick until you ask something they don't like or if you point our their miscommunication. When we got home and started to assemble our products we came to notice a few issues: BARBARA Fabric Upholstered Headboard - KING: The splits in the base that allow you to attach this to the base of your bed are not standard size so we were not able to do this and its now just sitting pushed between the bed and wall. They do supply hardware to attach it to the wall instead but this option is not ideal when renting. Not a huge deal but a bit annoying. MATHER 1.5M Entertainment Unit - ESPRESSO: When unpackaged this came with multiple scratches, chips and glue marks. Not a huge deal if they were hidden but they were on the top of the unit and the front. When buying something brand new you do not expect to find markings like this all over the product. I contacted Treasure Box about the markings on the entertainment unit and one of the 1st things they said was it does not affect the functionality - while this is true its also irrelevant as I should not have to deal with marks like this anyway when buying a brand new product. We eventually came to an agreement on compensation but it still seems quite low considering the amount of damage to the unit. I accepted their offer as I didn't really want to drag out the experience any further. As someone that works in a similar Customer Support role in a different company I would not recommend this place. The miscommunication from what is advertised (opening hours) compared to what their Support Reps tells you is very annoying and I felt like I had to do all the work for them. They should also have a call center as this would have been a lot easier to deal with in a more straightforward manner. I don't blame the staff that I dealt with but the operational management could use some work to improve their customer support department.

If I could give a minus this would be it with flashing lights. Faulty product which they won't accept a return on and blame the customer for the issues. Holes in wood that shouldn't even be there, looks like they made a mistake and just kept drilling. Screws that dont fit and breaks off laminate. Do not buy from this company unless you want to waste money.