Valley UltraSound - Hutt Central
3.1/5
★
based on 8 reviews
Contact Valley UltraSound
| Address : | Valley UltraSound 216 High Street, Hutt Central, Lower Hutt 5010, New Zealand |
| Phone : | 📞 +99 |
| Postal code : | 5010 |
| Website : | http://www.valleyultrasound.co.nz/ |
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Yauvanthi Amarasekara on Google
★ ★ ★ ★ ★ I had very bad experience that would any expecting mother should not go through.first day had the appointment at 5.pm and was waited out side bcz the msg itself said don’t arrive early due to COVID restrictions and went inside on time.The radiologist didn’t even greet and harshly told your appointment is 4.50pm.then I showed my confirmation text and her respond was “oh then I changed it and forgot to inform you”? then she took me inside and did scan quickly.and said everything is fine.nxt day when I met my midwife I realised that she mentioned that scan couldn’t complete ?and got a call from them to book another appointment after two weeks.I went my second appointment and the same radiologist per ones the scan and she asked me to hold my tummy up bcz she didn’t want to do it by herself and hit with the scan stick really hardly to my tummy telling that baby is not turning ???it was really painful ?I could see through the screen dat how it felt to my baby and he Jst cover his faces with hand.??? once I made the painful sound she stop and asked to do normal stretching and stuff how she supposed to asked before she hit.? I am really disappointed and cried lot after dat with the feeling of giving a pain to my unborn baby???. I will never go to this place again and I had all my previous scan with pacific Radiology ChCh and never had a bad experience like this in my whole life
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Aroha Roil on Google
★ ★ ★ ★ ★ Went in with a friend and honestly Never going back here receptionist is very rude and judgey honestly wore place iv ever been felt so uncomfortable lack of communication they should tell you when booking appointments they dont accept cash instead of making a big deal about it ?♀️?♀️?♀️
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Roland Agar on Google
★ ★ ★ ★ ★ Valley delivers excellent service to its patients. Regarding Raul Acedo's comments - thanks for the feedback Raul. You should be aware that the $20 payment is simply a surcharge for the service NOT a payment for images. However, images are provided complimentary with the anatomy and nuchal scans only, and the surcharge in this case is $60.
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Raul Acedo on Google
★ ★ ★ ★ ★ Frustrating. First sent message allowing one person to be with patient and on door says that only patient can enter under level 4. OK understandable, but need to communicate this right, not send wrong messages. But not allowing the CLIENT to have the ultrasound images they PAID for is not acceptable! Every client should receive a copy of the images acquired! Not recommended.
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Linda Cutche on Google
★ ★ ★ ★ ★ Very nice decor, relaxing and peaceful. The staff were helpful and friendly.
Parking is easy as there are plenty around the area and outside.
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Saras Devi on Google
★ ★ ★ ★ ★ They called and confirmed appointment over the phone and said will sent text message. So no text message received at all. Been to appointment the receptionist said no appt here, u might be at wrong place. I asked to check the name and she said what ur name. Without checking in system she said no appt for you. Later called them they said the appt of for tmrw confirmed again over the phone. No text message received again the vise versa of confirmation over phone of appt and text message.Receptionist is very rude and incecitive. Doesn't know what customer service is? Asked my doctor to next referral as service is pathetic there.
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Michael VB on Google
★ ★ ★ ★ ★ Multiple times they have given incorrect information (changing decisions ever time we communicated). It's a very cold environment to enter into, the staff are not friendly here at all. Horrid experiences every time I've had to go here.
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Melanie Shaw on Google
★ ★ ★ ★ ★ They were able to see me quickly when we miscarried. They were lovely, kind and very understanding. Maintained professionalism whilst being personable. Highly recommended! Will be coming here for future scans.
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