Vogeltown Automotive - Vogeltown
4.6/5
★
based on 8 reviews
About Vogeltown Automotive
2. MAKE AN APPOINTMENT WITH US
Making an appointment is simple and convenient – Our office staff will help find a time and day that will suite you.
Contact Vogeltown Automotive
| Address : | Vogeltown Automotive 344 Carrington Street, Vogeltown, New Plymouth 4310, New Zealand |
| Phone : | 📞 +7999 |
| Postal code : | 4310 |
| Website : | https://vogeltownautomotive.co.nz/ |
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Anne Russell on Google
★ ★ ★ ★ ★ Great service. Very professional and knowledgeable staff. Always looking for ways to help their clients.
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Jack on Google
★ ★ ★ ★ ★ Super nice staff, our car was having a bit of trouble after getting pebbles stuck in our tire, they fixed it for us quickly and free of charge, a wonderful experience.
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Mel S on Google
★ ★ ★ ★ ★ I recently took my car in to be looked at regarding an oil leak after making an appointment via the owner. But when I arrived, the manager told me I'd be charged for his time (despite recently paying them $1700 for other important work) & he apparently had no time to take even just a quick look. Is that any way to treat a customer? Most definitely not!! It shouldn't have mattered that I already had a quote from another mechanic, as I wanted a price comparison - my right to do so.
Then to make me disappear, the manager informed me their quote would probably be the same or more - I felt totally disrespected & like I was being a nuisance. To make matters worse, I contacted the owner the following day who promised to look into the incident & get back to me. But guess what? I haven't heard a damn thing - definitely no surprises there. Since all of this happened, I wish I could turn back the clock & had taken my car elsewhere to replace the cambelt etc which cost so much.
Other reviewers may rate this company five stars, but after my unpleasant experience I wouldn't give them ANY stars if that was an option. Terrible customer service!! ??
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mano matika on Google
★ ★ ★ ★ ★ Excellent service requirements. And great customer skills. Overall very happy.
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Cherie on Google
★ ★ ★ ★ ★ Great friendly helpful service. Will be going back!
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Janine on Google
★ ★ ★ ★ ★ Owner and receptionist knows the value of customer service. I needed to book in for a WOF urgently and they were able to attend to me on the day I walked in! $50 for WOF. I think if you’re looking for a no fuss and honest service this is the place you should take your car to
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Ryan Cavill on Google
★ ★ ★ ★ ★ Excellent customer service, really friendly and helpful people. Did a thorough job and fixed an issue saving me hundreds further down the line. Highly recommended using their services.
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Linda Barnett on Google
★ ★ ★ ★ ★ Vogeltown Automotive, my experience with the business has not been good. Took my car in for a service. Explained that the transmission fluid was low. Was told it would be topped up as part of the service. Mentioned this twice as I knew it was important to get topped up. Also, they advertised 7% discount on parts and services to Gold Card holders. The staff knew nothing about it and said they didn't do that. Showed her the advertisement. She then took 7% off parts only, exclusive of Gst. She said labour was not a service. Rang Consumer Guarantee, found out she was incorrect. If a discount is offered, customers should be made aware if it is inclusive or exclusive of Gst. This was not done so legally it is assumed that it would be the gst inclusive figure. Asked about the Transmission fluid, she said it was not part of the basic service, incorrect, the invoice clearly stated it was. Took her 3 goes to get the discount correct. I supervised as transmission fluid was topped up. If I had not been vigilant, my transmission would have been wrecked. It is extremely poor that a business that does services all the time, failed to do such an important thing. I would not trust this business to do any work on my vehicle and would strongly suggest that others don't. Poor workmanship and staff with very little knowledge of the business.
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