Waitakere Resort & Spa - Waiatarua
4/5
β
based on 8 reviews
Contact Waitakere Resort & Spa
| Address : | Waitakere Resort & Spa 573 Scenic Drive, Waiatarua, Auckland 0612, New Zealand |
| Phone : | π +989 |
| Postal code : | 0612 |
| Website : | https://www.waitakereresort.co.nz/ |
| Categories : | |
| Description : | Informal hotel offering a restaurant, an outdoor pool & a sauna, plus a helipad & rainforest views. |
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K AW on Google
β β β β β The service was horrible. We had booked a relaxing spa for 4 with a platter and glass of bubbles. On arriving to wait we had to ask for a glass while we waited we were not offered a drinks menu. The spa was not told that we had arrived, and staff were rude to say that we were late and they were waiting for us downstairs. ( yet how were we to know where the spa was) the spa treatment was good. But thats where it stopped. There were no accessible toliets from the pool, the doors were all locked. The outside was run down, cobwebs and bugs in the lights and around the pool area and windows. When arriving back to the lounge for the platter, we waited 50 minutes. We had to ask for the platter, we had to ask for the wine, we were not offered any menu's and the staff on reception were more interested in talking about covid and deaths than attending to guests. When we had to ask for each part of our package we were met with rudeness and un willingness. We prepaid for our package as a birthday gift, and we have been rung 7 times since leaving for payment. This place is tired and run down and needs a new refreshed team of staff. The customer service of this resort and spa is the worst i have come across and there seems to be no communication between the spa team and the reception/front desk. We will not be returning.
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Mike watson on Google
β β β β β What we liked:
Cleanliness
Staff were very friendly
The views
The grounds
The food
What we didn't like:
Lack of signs or good maps
The pool isn't heated
There was no spa pool
There were no loungers to sit on outside
Overpriced food, drinks and massage
The massage experience
This place is very cleaverly over promoted as a day spa/retreat. Hits the mark on a few things but lacks on others. Can't help but feel that our feedback got tossed into the "don't care" filing cabinet but "thanks for the feedback here's 10% off next time", trick.
Spent a LOT of money for two nights, feels like we were short changed. Wouldn't go back for the same experience but 10% less.
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Madale de Villiers on Google
β β β β β Driving down the beautiful concrete road cuddled by native bush and plants until it opens with a view of the well maintained heli pad. you keep driving down deeper into the bush and then the resort opens up in front of you. walking in the reception area you sense a welcoming home feeling. friendly receptionist greets you and guide you to spa. While you walk down the stairs you look out over the valley and see the spectacular city views. Once at the spa room you are greeted by beautiful lady with a soft smile and beautiful, Her name is Savanna. Once in the spa room soft lighting and relaxing music playing makes you feel relaxed . The massage is perfect, just the right firmness I requested. She is extremely professional and good at her task. I am booking again!!!!
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Jackie Fennessy on Google
β β β β β This is a hidden gem just out of Auckland city, if you are wanting peace and quiet then this is the place. We have been about 4 times and never get tired of the room, restaurant and breakfast the next day. I highly recommend this beautiful estate, even tho it is getting tired it could do with some painting, updating in the older rooms and maintenance on the pool it will not stop us coming back. I would still tell anyone to come once and see for yourself. Next time you need some R & R think closer to home.
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Aimee Inkson on Google
β β β β β Enjoyed my stay here at Waitakere Resort and Spa. The room was lovely and spacious and provided a great view of Auckland city. Resort provides access to a pool, sauna and gym.
Only downside was the over priced food. Ordered a vegetarian ratatouille ($35) and the lamb ($40) for dinner and portions were especially small considering the high prices. Food was okay overall but nothing to rave about.
Overall, nice place for a staycation. Beautiful views and very relaxing.
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Wendy van der horn on Google
β β β β β What a beautiful spot , hidden away. It feels like your out of the city. The room was beautiful with a amazing view of the city and bush all around. Food was delicious and breakfast spot on. Staff friendly and very helpful. Definitely will be back again!
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merrion baker on Google
β β β β β Great little getaway in the Waitakere ranges. Lovely views, gardens, trails, pool and room! Great bathroom, bed and balcony in the room which was clean, comfy and had character. Didn't try the restaurant or spa but can highly recommend everything else this hotel has to offer. Lovely receptionists also :)
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John on Google
β β β β β Simply Fabulous. The room and balcony looking back towards Auckland was so lovely. The meal in the restaurant in the evening and the full cooked breakfast the next day were excellent. The service and care absolutely spot on. The atmosphere and views from this unique property make it one of Auckland's best kept secrets. I wish we could have stayed two days but we will be back in winter to try a different season with the open fireplaces. Highly recommended!
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