At the Junction Panel & Paint Limited - Papamoa Beach
4.4/5
★
based on 8 reviews
Contact At the Junction Panel & Paint Limited
| Address : | At the Junction Panel & Paint Limited 33 Ashley Place, Papamoa Beach, Papamoa 3118, New Zealand |
| Phone : | 📞 +777 |
| Postal code : | 3118 |
| Website : | https://m.facebook.com/atthejunctionp.p/ |
| Categories : |
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Sabia Hussaini on Google
★ ★ ★ ★ ★ We had a Car crash on 30 th December 2019 coming home from working at the hospital. A car drove up the wrong way into the slip road onto the motorway and hit us. Our car was badly damaged.AMI insurance chose to use this company. It should have been repaired at a Toyota Garage. We waited a long time. Parts had to be delivered from overseas. Three months later, our car is still not fixed. We were told "next week" but it wasn't ready. We waited another week. Still not ready. I went in personally to inspect and see how repairs to my vehicle were progressing. Allan could not give me any "guarantees" or a firm time when the car would be finally finished. Finally, we got the car back on the 13 th March. The front tyres were not inflated to the right pressure. The car alarm sounded x 6 every time you operated the door locking system. Then, the "hybrid system" failed so we could not drive the car. I called Allan; he was in Rotorua and said he could not help me. He said there was no one who could go to the workshop and give us the use of the courtesy car again. When I pointed out that the car should not have been returned to us, he said he could not help me and put the phone down on me. I was angry but not abusive. He did not pick up when I called him back. Allan had suggested I go back to my insurance company. AMI were no help on a Sunday. I will talk to AMI on Monday and ask why they use this company.
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Harry on Google
★ ★ ★ ★ ★ Great job, friendly service.
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Steve Jones on Google
★ ★ ★ ★ ★ A friend of mine (a young lady) had an insurance job done here recently. After a week nothing had been done advising that they had trouble starting the vehicle because the battery was flat. There was nil communication throughout this time and the staff thought this was a great joke advising that this wasnt thier problem, they did lend her a power pack for her to jump start her own car...
The car spent another week " At the Junction". During this week the insurance company had to intervene and ask that it be done if they wished to remain on thier books as suppliers.
Conversations between some staff and this young lady throughout were unprofessional and incomplete.
Absolutely shocking result without poor customer service skills employed!
Over and above this review, I will be directing custom away from "At the Junction"!
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Martijn & Marja Haitsma on Google
★ ★ ★ ★ ★ Best panel service in the BOP. Unfortunately had to use the Junction a bit too often (according to the wife)
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Melanie Ault on Google
★ ★ ★ ★ ★ worst customer service I have ever experienced - zilch communication - didn't do the full job that I requested
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Sandra Wirihana Wilson on Google
★ ★ ★ ★ ★ These guys are awesome! Not only did they work on my car in efficient time but they also waited for me to pick up after hours. Jackie you're a superstar too ?
Definitely recommend
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Kurt Schischka on Google
★ ★ ★ ★ ★ Had an, insurance job and the team did an awesome job. Helped throughout the process. Courtesy car and all. Quick turn around time. Thanks again guys!
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Chris Macpherson on Google
★ ★ ★ ★ ★ Amazing... very helpful lady(Jackie,) who guided me through the claim process. I left with a date and a time to bring our car in to be fixed. How good is that!!
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