Blair Wright Group - Hopper Street - Mount Cook
4/5
★
based on 8 reviews
Contact Blair Wright Group - Hopper Street
| Address : | Blair Wright Group - Hopper Street 4 Hopper Street, Mount Cook, Wellington 6011, New Zealand |
| Phone : | 📞 +898 |
| Postal code : | 6011 |
| Website : | http://www.blairwright.co.nz/ |
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A Y on Google
★ ★ ★ ★ ★ My BMW had a scrape on one of the bumper. I asked them to inspect it and the date they gave me was one week later, only to take pictures. My main concern is that the receptionist is quite rude. Once the car was ready, I had asked her to make a receipt even though it's covered by insurace, as I wanted to keep it for the cars records. At first she made it out to be a huge job to write a receipt. When I picked up the car, again she did not remember to give me the receipt and on top of that she was rude when I reminded her.
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Andrew Kemmy on Google
★ ★ ★ ★ ★ Told us to bring the car in, then discovered they ordered wrong parts
Consistently poor communication via SMS in capital letters
Unnecessarily beurocratic with requests on repeated basis
Overall poor experience. I'm not suggesting anywhere else is better, but it can't hurt to try:)
On the other hand if you like authoritarinism and have a bit of a masochistic streak, maybe you will like them
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Nick du Bern on Google
★ ★ ★ ★ ★ They will use your car to go and buy lunch. I dropped my car off spotless and when I picked it up there were pita pit wrappers stuffed in the centre console. Also they wired a new retracting aerial to my lights and not the aerial button so my aerial annoying only works when my lights are on. Really unprofessional and shonky work. Do not use these guys.
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katherine Scanlon on Google
★ ★ ★ ★ ★ Repair was good. Frustrating communication around drop off and pick up. No drop box for key, and only found out when I could pick up 2 hrs before hand..this all made it a challenge with 3 kids, as planning is required.
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Baubre Murray on Google
★ ★ ★ ★ ★ Really disappointed to have to pay for this small job a week in advance (as it wasn't an insurance job) and then just some hours after I'd dropped it off I received a call telling me I had to pay an extra $14.38 for freight, not included in the original estimate. Job Ok and nice touch to have had the car washed but I would have expected to have had the $14.38 fee either included in the original amount I paid or to have Blair Wright write it off since they hadn't originally included it.
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Gregory Bassett on Google
★ ★ ★ ★ ★ Initially a poor experience at Hopper St. A long wait to repair a bumper and boot for an insurance job - It took around 3 months to even start work on it.
After the repair was finished, the bumper has started lifting on one side. I took it back only to be told it's a screw which it's clearly not.
I ended up taking it to the guys in Waterloo Quay to repair the repair and they were amazing. Great work and fasts turn around, thanks again.
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Serge on Google
★ ★ ★ ★ ★ Excellent panel beating and painting in my case. Returned the car in a week cleaned and shiny. I had some so-so experience with other panel-beaters before that and I can definitely say these guys are doing great job.
Would definitely recommend them and use their services again myself.
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Daniel Hunsche on Google
★ ★ ★ ★ ★ Very poor experience at Hopper Street Blair Wright group. The car was in for a ding in the back, requiring the bumper to be resprayed the the boot replaced. The boot was replaced with a second hand white boot and resprayed to match.
I experienced a very long wait of 3 months for the work to be done. I then had to take the car back to them for many reasons. In particular the tail light stopped working, the rear boot was not aligned correctly making it near impossible to close and there were trim panels not correctly seated along with visible tape.
Along with these rectifiable mistakes there was also a number of other issues that cannot be fixed.
-There is now base paint overspray on the trim pieces from when it was painted.
-there were many clips left in the door and painted over, this is now going to be a point of failure for the new paint to flake away in the future and is exposing the white (original) paint underneath
-the central locking does not work with the remote as the receiver is in the boot lid. (this last part is currently in dispute with Blair right group claiming to have never touched the module or to have used the key fob to lock/unlock the car)
All in all I would not recommend taking your car here. Although the receptionist was very good, and all workers acted professional, I cannot justify the long waiting time to have my car repaired along with the poor quality of work, which has now left me with a car that never will be of the standard that it was through no fault of my own.
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