BUYANZ Auckland Local Health Store - Flat Bush

Not honest seller Aaron; gave me one price over phone but when I came to the shop (50km distance) he have increased the price! Vinnie

Quick and hassle free purchase at a sharp price .. BUYANZ is situated in the Botany Junction complex and very easy to find.

Very good price for nice products! Staff are very helpful. Highly recommended ???

I bought fish oil and other products here for many times, really nice shop with nice staff. Their price is much more cheaper than other shops, so it helps me save money. Will come again in the future!

#NOT RECOMMENDED #POOR CUSTOMER SERVICE I was an frequent customer of this online shop for more than 2 years until few weeks ago when they showed such poor customer service and poor professionalism. One of the items in my order had the expiry date 6-7 months earlier than the expiry date shown in their website. I bought this for a pregnant friend. As that was a big bottle of capsules, she would not be able to use it up before the expiry date. Therefore, I asked them for a new item. I appreciated that they sent me a new one right away. They said they would book a courier to come to pick up the one I got. In the first 2 days, my flatmate and I had to stay home as much as possible to wait for the courier but he/she didn't show up when we were home. Then I had to leave it near the mailbox, so he/she could pick it up anytime as - apparently, no one would have time to stay home all day long to wait for the courier. Few days later, when I got home I didn't see it near the mailbox anymore, so I assumed it had been collected. Then later, the owner of the shop contacted me to ask me to compensate for the loss of the item as they said they didn't get it. I refused to compensate as I said to them, it was not my fault nor my responsibility for the loss of it. If they had sent me the right item, I wouldn't have asked for the replacement. It was their fault, they were misleading about their products. After my explanation, they stopped contacting me. A week or so later, I ordered some more stuff again. After that, the shop contacted me saying several items in my order no longer available anymore, while in their website they were marked as available (misleading again #). I was cool with that and was offered a refund. When I got the refund, I noticed I didn't get the full refund. I then contacted them again for an explanation. They said they deducted $40ish from my refund as the compensation for the lost item before. I strongly disagreed and contacted them SEVERAL TIMES again to ask for the rest of my refund, but they just ignored it. No response. That's such a disgrace and poor customer service. It's just rude and unprofessional. I regretted being a customer with them. I gave up contacting them for a refund. It's was not worth my time. The way they handled the situation just showed that they valued $40 more than their valued customer. In my previous orders, I noticed they had sent me expiring-soon items several times. I didn't mind it in those cases as I would use it up by the expiry date. But this time it was such the last straw. Not to mention the poor delivery, it usually took 6-7 working days to get my parcel delivered from Auckland to Christchuch. Though many items are sold a bit cheaper than the market price, after all, I've decided I will never purchase for this shop again. Please check the expiry date when you buy from them online.

Not very trustworthy shop. Before payments, they reply to your messages almost instantly. If there is anything wrong, 10 of their customer support staffs would just ignore you. Money first, Customer service last!!!!!! They don't even have a valid phone number at all, there is no way to contact them if anything went wrong. They short post products from time to time and extremely hard to contact them for solution. Disappointed

The price is nice and there are variety of products that I can choose. Also, the staff are very enthusiastic. They will recommend the right product according to your needs. Very happy shopping experience!

The best shopping experience ever. Great prices have always attracted me there, but now it's the staff who I have to commend also. Friendly, helpful and efficient staff. I pick up my health foods there every couple of months now, and the staff have been amazing every time. Lovely service. The owner is a nice guy too, always wishing me a good evening as I leave. Highly recommend this place to everyone!