CityMed - Auckland CBD

It is imposible to get hold of the reception over the phone. I tried about 7 or 8 times in the last two days. In the end I walked in imediately after trying to call and there's three of them and no patients, still not picking up the phone. That's a very bizare system they've got. It has to be deliberate and it is also a health hazard. I am trying to get a Covid test done as a close contact to a positive case and want to avoid walking into the medical centre. Please start picking up phone calls to reduce the spread of the virus!

I have found citymed to be very well equipped to carry out both Australian and NZ immigration medicals. The staff is patient and understanding, the instructions are clear and the all tasks are carried out in time.

very bad is medical immgration , medical forget put my number IMNZ to immgration and it dont say thing is wrong about my heath and i try contact phone for appointment for meeting with medecial but it dont answer and forget thing . i am very afraid this situation is very horror . please other medical immgration need respecter people for adapted this situation . ADVICE DONT APPOINTMENT THIS CITYMED !!!!!

Let's add another , 1 star review, to the list ( I should have checked it before deciding to book an appointment with city med) Where to start? Well. The phone seems not to a priority at City Med. If you are lucky you will.waste 30minutes of your life before somebody can answer. But when u finally managed to get an appointment, that's when the real fun start! 2 different times were sent: email said 12.15pm Phone messages says 10.15am ( it's ok can happen) Arrived there, went to the lady at the reception and kindly said: Hello, I am here for an xray appointment. She didn't move her eyes from the computer, not a good.morning or a smile *( the fuel pump at z station is 100% way more friendly)her limited answer was: bottom right. Pointing at a corridor with 10 doors ( all on the right side) Since I've understood the total disinterested about what she was doing, I've decided to walk and " try my luck without asking again for direction ( this is probably my bad) After walking for roughly 5 minutes around the massive building and without finding the specific office? Doctor? Chair? ( I have no idea because she did not say) was looking for, I've decided to come back and ask again. She didn't even remember me( 6 minutes passed) clearly because she didn't even recorded my face for a milliseconds when our previous conversation took place. Explain the situation again and the problem seems to be that I didn't mention it was an "immigration "appointment" which is different from a normal one apparently. So her now magical full of direction informations were: walk till the end of the corridor then right, then left...( amazing step by step we will reach the full information ). But still, not mention of what I was supposed to look for. ( it could have been another desk, a doctor, I still don't know) Finally arrived to the xray receptionist which was extremely nice and told.me that she couldn't not find.my name and so I would have needed to go back at the main receptionist to ask about my case . At this point I was laughing inside about the total disorganization of this place. Went back to the main reception and again asking information to the lovely lady . She turned to be pretty rude making me feel like if it was me that I wasn't understanding , totally ignoring the fact that not everyone work in an "hospital" and if u work as a receptionist your main job is to assure to deliver clear informations to customer and you are supposed to start with a smile every conversation you have with them.engaging with them and LOOK at them when they are in front of you. You are not working in construction, building walls in concrete, you are dealing with people working in " customers service" That was the time when I decided to tell them how useless and lazy they are and decided to bring my money next door to E Medical Where within 30.min I've booked an appointment and did the test, with lots of professionalism from the whole stuff. Check.the review about city med. Don't waste your time and go somewhere else. .

I had an appointment for 12:45, it's been 2 hours waiting... and I am still waiting.. After paying 130 dollars for just a check up, I expect the doctor to visit me on time. This is ridiculous. I don't think they even care about these reviews,but it's better you guys read them and chose somewhere else for your own sake.

Poor receptionist service. They don’t also want to see you if you have a simple sickness. Bunch of scared people, who are only looking to get money and stay far away from patients. No place to make a complaint and no one to listen to you. No weekend hours. Probably only suitable for immigration medical check. NOT RECOMMENDED

Went there for a hernia operation, found the reception was knowledgeable and efficient even when busy. The surgeon was professional yet friendly, operation done as arranged with no problems. Healing beautifully. No problem with awarding 5 stars.

I was apprehensive after reading all the reviews but my Australian medical checkup went very smoothly. Recommend calling as soon as they open at around 8:30 to get an appointment. The doctor as well as radiology staff explained everything in detail and were excellent.