Courtenay Medical - Te Aro
2.8/5
★
based on 8 reviews
Contact Courtenay Medical
| Address : | Symes de Silva House 97-99 Courtenay Place, Te Aro, Wellington 6011, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 6011 |
| Website : | http://cmed.co.nz/contact/ |
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N S on Google
★ ★ ★ ★ ★ I would give zero if I can for their terrible customer services. The receptionists there are very rude and never pick up phone calls. When you ring to cancel the appointment, the phone calls are not answered and they fine you for their own laziness.
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Loli W on Google
★ ★ ★ ★ ★ I was there in Oct 2020 and the receptionist with the short hair was lovely. Unfortunately the doctors don't seem to stay long here so it's impossible to build a relationship with your GP - there has been good and not so great docs over the years. The nurse (Mikayla - spelling?) was absolutely AMAZING and I will go back just for her. I took a star off because they are quite pricey but other than that, pretty cool and handy if you work or live in the city.
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Anne Verdonk on Google
★ ★ ★ ★ ★ Went to a counselling session with Suzanna Langendam and I had to pay $135 for an initial meeting. Fair enough if she would actually help or is friendly and positive. When I asked her about herself, she only complained to me about her life. I then told her that she could change this and that and she was so annoyed that it'll never be the same. I want someone to help me with my issues and not the other way around. Such a bad energy and awkward as well, the conversation was not flowing as hard as I tried. Would rather get paid than go there again!
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Alice Alva on Google
★ ★ ★ ★ ★ I have been a patient here since 2016 and in that time have had four different doctors. The most recent doctor has been rude, flippant and made it increasingly difficult for me to access the care I need. When asking for a prior prescription yesterday I was met with an eye roll and a groan.
There have also been three different occasions where I have tried to access previous services provided by other doctors over the phone only to be told that I need to come in. I am appalled and frustrated by how I have been treated here and will not be returning.
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Florence B on Google
★ ★ ★ ★ ★ Was there for just under an hour in the waiting room for my appointment and still didn't get to see a doctor as I ended up having to leave. Seems odd that as customers we're charged for being late to an appointment but a doctor can make you wait an hour and all that's said is "oh sorry it shouldn't be too much longer"
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Eric Regnier on Google
★ ★ ★ ★ ★ Honestly, the only positive about Courtenay Place Medical is the location. Customer service is pretty poor and my daughter changed doctors 3 times in a 2 year period. The consultations are quick and always feel they’re in a rush. We hardly ever had our consultation resolved the 1st instance and needed to come back and practicality argue to get referral letters for specialists. Wouldn't recommend this place.
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Mat Watkins on Google
★ ★ ★ ★ ★ If you looked at some of the reviews I have posted you will know about a bad experience I had with GPs in Wellington. I am very happy to say that this practice is the exact opposite.
I first contacted them when a family member came home from work at 6.30am with COVID symptoms. In an absolute panic I rang the nearest GP to our home. The person who answered explained that they were overloaded and were reserving spots for enrolled patients (similar to the last experience I had with a GP in Wellington).
However the difference with this practice is that they provided the number for the MoH testing station in Taranaki Street, explained the process that I would go through, and gave advice on what to say at the testing station.
Absolutely fantastic!
This is what service is all about in my opinion, if you can't provide it yourself, provide advice on what your customers alternatives are. Courtney Medical front office staff are true customer service representatives. I can't rate them highly enough for being able to help me, without helping me. FANTASTIC! Needless to say we are now enrolled here.
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June Stratton on Google
★ ★ ★ ★ ★ Very disappointed with this medical centre. My assigned doctor appears to be disorganized- not following up on test results or ordering tests without continued prompting by me. Reception staff fob it off as confusion. How not ordering a blood test I was told I had to have is confusion, I will never understand
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