Cracroft Fresh Fried - Hoon Hay

I hate giving negative reviews on anything. However, this restaurant was so infuriating, I feel as if I should be giving this review, both to warn others, and in hopes that the owners will see this, and either up their game or change what they're doing entirely. I'm not really sure how this place has so many positive reviews saying things along the lines of "The food tastes great!" and "Best fish & chip shop in Christchurch." as I had a terrible experience with both the service and food here. First off, I asked for 2 Akaroa cod and 1 crabstick, I actually ended up repeating my order 2-3 times for other reasons, but that was my bad. Anyway, after asking for this and getting home with this order, I found that they did not include the crabstick in my order (I do not believe they charged for it or wrote it down in the first place, despite me stating my order multiple times.) Also, once I went to pay for my order, I used pay wave (which their eftpos machine had an option for). However, once I scanned my credit card to use pay wave, I was told by the person working at the counter that there was an extra fee for using pay wave on their eftpos machine. (There was no marking or signage around their eftpos machine saying that pay wave adds an extra fee onto your order either) It was a 30 cent fee, which isn't much, but all the other shops and restaurants I've been to, I have never been charged for using pay wave. Finally, once I got to eating my food (Battered Akaroa cod) there was an insane amount of batter covering the fish, and half the amount of fish you would usually get from any other fish and chip shop. I couldn't actually taste any of the fish, it just tasted and felt like I was chewing on batter, which was revolting. Not only all of this, but the fish was also extremely greasy, to the point where the grease seeped through the inner layers of wrapping, and made it difficult to even unpack it. I will never go back to this fish and chip shop, nor do I think any one reading this should. TL;DR Terrible restaurant, they charge for pay wave, overly battered fish, with not enough fish, disgusting food, very greasy food, and they got my order wrong, despite me repeating it 2-3 times. I will never be coming back here, nor do I recommend that anyone reading this should either.

The fish & chip shop is the best I ever ate, the fish is nice and crispy and hot

A WELL OILED MACHINE. You can tell a good "shark and tattie" when there are queues out the door. The "production" line going on inside is worth the visit alone. But, more important the food is the best around. So, if you are down south below the hills, feel like a good ole 'n chips, this is the place to go. Everyone you talk to says your the best, and we are testament to that,so keep it up.

Have purchased F&C here many times and have been meaning to give feedback for ages. The owners work tirelessly having very few days off each year. They are one of the few F&C shops open 7 days a week and during lunch time as well. They have a great selection of fresh fish and the option of crumbed if preferred. Very social people (family members) some whom have had to learn English since moving here but they do a great job and front counter staff are great at customer interaction. Can’t fault at all.

One of the best fish and chips places in town. Good place to buy fresh fish to cook at home too

never disappointed! i religiously order a scoop of chips, crumbed fish and their corn nuggets! always crispy and greasy! amazing can not fault, been going here since i was 15 and they are always so lovely!

Really great prices and generous servings. If you want crumbed fish this is place to go as much lower prices than nearby. Note that only one person in the store is allowed and this can make pick up tricking.

the gluten free fish was really lovely,nice light salty delicate batter.