CurtainStudio Head Office - Auckland CBD
2.4/5
★
based on 8 reviews
Contact CurtainStudio Head Office
| Address : | Safari House 5 Graham Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +9777 |
| Postal code : | 1010 |
| Website : | http://www.curtainstudio.co.nz/ |
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Sian Griffith on Google
★ ★ ★ ★ ★ Terrible service. Zero communication. Waited over 2 months for custom made curtains, roller and roman blinds, after choosing a different fabric as 1st choice was out of stock. Installed today, curtains were made from original fabric with no communication that this would be the case. 2 sets are made from completely the wrong fabric. Thousands of dollars for a subpar product.
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Jennifer Tufuga on Google
★ ★ ★ ★ ★ As an online customer I am totally happy and satisfied with Curtain Studio. I always receive my curtains well packaged and delivered within 1 or 2 days.. And I love my block out thermal curtains. Thanks guys!!!.. Great variety of curtains & blinds to choose from. You gotta check these guys out!!! :)
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Rachell Jones on Google
★ ★ ★ ★ ★ DO NOT ORDER CURTAINS FROM THIS BUSINESS! I ordered my single curtain mid October and told it would be 12 working days, after 14 and not hearing anything I contacted to find out when I could expect delivery. I was then told they had lost my order and it hadn’t even been placed!!!???!!! What? So I was told it would be expedited- now mid November I’ve been told it will not be ready until 24/25 November- 6-7 weeks from order date. Either someone in the office is bad at their job or the salesperson is telling customers misleading information about a 12 day delivery that doesn’t exist!!! This is beyond disappointing. Would not recommend this service or company. Still haven’t received my curtain.
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Scott Mullen on Google
★ ★ ★ ★ ★ Terrible customer service. Clearly the 12 working days promise is not true. New install, paid everything in full, waited couple months. Most curtains that were finally installed look great, but one was incorrectly cut and another incorrectly sewn. One track has a dent, and installer left holes in the wall.
We have now waited another 3+ months for the replacement and fix, and still waiting. I cannot even get an ETA for the fixes as they don’t answer email and when you call it either goes to voicemail or you get a receptionist who promises someone will call back within the hour. Of course they never do. I tried going back to the local store, but they just referred me back to the 0800 number at which nobody will speak to you. The worst customer service ever for a multi thousand dollar purchase. _____
Edit : June 21 - Problem was resolved, quickly, once this had been escalated. Repair was to a good standard.
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Wei Cheng Wang on Google
★ ★ ★ ★ ★ DO NOT ORDER FROM THIS COMPANY. The 12 working days promise DOES NOT EXIST. They say on their website that once your deposit has been made, your order will be ready to pick up in 12 working days. This is untrue. I waited over 2 months for the curtains to be complete. After I paid everything in full, pick up the curtains and hang them up, one of the curtain fabric was faulty. I cannot believe my eyes that it passed their QC. I have now waited another 2 months for the replacement and still waiting. I don’t know how long I still need to wait because they keep changing the delivery date. They don’t answer your email and when you call it just went to voicemail. The worst customer service ever!
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Jo Hannah on Google
★ ★ ★ ★ ★ Absolutely appalling. I cannot believe they do nothing in relation to the reviews on here. Wish I had read them before placing my order. I feel so sorry for the installer as well. He will now have to return...3 hour trip, ONE way, to be able to complete the job due to bad follow up and service by CS. We have been renovating for 8 months...almost a start from ground up and have used every trade under the sun. Curtain Studio is the worst by far. STAY AWAY FROM THEM.
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Hanna Tevita on Google
★ ★ ★ ★ ★ DO NOT USE THIS COMPANY. I placed an order for curtains in May 2021, three different sets of curtains, two of which were meant to fall under their 12 day turn around policy. It is now March 2022 and I STILL do not have the curtains I asked and paid for. After months and months of chasing and multiple excused from this company such as losing my order, blaming other staff members etc we finally got an install date in December 2021 right before xmas. On install only one room could be installed without any issues. The other two rooms, they had done the track wrong so the curtains couldn’t go up and the other room they had the length wrong by 50cm and the curtains looked terrible. Luckily I didn’t throw out our old track so we were able to use that and I was reimbursed for their track which was wrong however I have been absolutely ignored by Melanie from the Wellington branch regarding the wrong length curtains. I am still waiting for a response as to when I am going to get me curtains!!!!! It’s been almost a year!!! What an absolute joke.
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Kate Muldrew on Google
★ ★ ★ ★ ★ I ordered custom curtains from the 12-day promise range. I had to consistently chase for updates on when my curtains would be ready. It ended up taking two months. The reason for the delays has still not been satisfactorily explained to me, but based on the other reviews, it seems to be standard practice for CurtainStudio…
EDIT: This review was posted after I escalated the matter and gave CurtainStudio the opportunity to investigate. The below reply is a hollow offer to help.
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