Customs Street Kiwibank - Auckland CBD
2.9/5
★
based on 8 reviews
Contact Customs Street Kiwibank
| Address : | Customs Street Kiwibank 23 Customs Street East, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 1010 |
| Website : | https://www.kiwibank.co.nz/locations/branch_corporate/58034/customs-street-kiwibank/ |
| Categories : |
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Damian Mee on Google
★ ★ ★ ★ ★ Extremely confusing place. I'm not sure if it's specific to this branch, or if it's a general issue, however the disparity between info given and service provided between this branch and the head office is astounding. Whatever you hear on a call with head office will be negated here. If you set up an appointment with head office in this branch, you will be send back.
I had really high hopes about this place, but after 3 visits(!) left utterly disappointed. DO NOT WASTE YOUR TIME COMING HERE.
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Dell Smythe on Google
★ ★ ★ ★ ★ I came in yesterday to post something at 5.20pm as I managed to finish work and get there before it closed and popped my parcels in the Dropbox. After doing so, I was yelled at by a plump asian man with glasses. I didnt realize the slat infront of the opening so i apologised which he then gave me a dirty look, yelled behind him to his other work collegue and explained to her what i had done like i was a naugbty child before continuing to show his frustration as he spoke to the customer in front of him. I also noticed how impatient, patronizing and rude he was to a man obviously needing guidence to fill out some forms. This is the first time I have ever laid a complaint but I was so flabbergasted with the service that I felt the need to draw attention to this. I also happen to be in customer service myself and I wouldn't stand for either of my staff to act in such a manner. This is also not the first time I have noticed the grumpy rude service in this post office by the same prople. My question is, why are they there if they dislike their jobs so much and so openly express this. Has anyone else complained about the ill mannered man behind that desk? I'm sure they have! Just wanted to share my disappointment in hope you might hire someone more deserving of the job.
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katelynn767 on Google
★ ★ ★ ★ ★ I had the worst experience here. I went in to open a bank account and was turned away twice. Once was for a bank appointment in which I was told I had to make an appointment next week, despite people in front of me opening a bank account on the spot. Okay, whatever. So I made one and went into my scheduled bank appointment the next week only to be told that I had to come back next week again because they wouldn’t accept my proof of address from my Air Bnb host because it was by both wife and husband instead of just one person. My host said that had never been a problem before with past tenants opening a bank account. I ended up going to Westpac to open an account and had one opened swiftly with no problem. Do not use Kiwibank unless you’re a Kiwi. Too much hassle and they do not want to help you.
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JC Nguyen on Google
★ ★ ★ ★ ★ The ATM took my $400 inside and I tried to call bank but can't reach anyone. What's a ridiculous specially while lockdown.
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Aun Sukijjakhamin on Google
★ ★ ★ ★ ★ I had one of the worst banking experiences at Kiwibank Customs St branch this afternoon around 1.30pm. I went in to do a money transfer and was served by a customer service rep named Jess. I had misunderstood that the $25 fee was to make the transaction faster based on what I was led to believe in my previous transaction. When I tried to clarify this with Jess, she said "I don't think you understand what I'm saying" - she said all this in a fast and loud voice with no attempt to slow down. I had a history of a panic attack and knew that I was on the verge of one, so I politely asked if I could be served by someone else but my request was declined with a reply "sorry - everyone else is busy here". Don't want to say that Jess was rude to me necessarily and this could be subjective but that was exactly how I felt as a customer (I felt like I was spoken down at with an attitude to be completely honest). However I would have thought that if I voiced this, then at least as a customer service rep, one would change tact and speak more softly or ask questions to clarify the misunderstanding. Instead when I asked her "Are you ok? You seem a bit on edge". The reply I got was "No I'm calm. I'm fine. I just speak in a loud voice" Perhaps Kiwibank should invest more on targeted training customer service or EQ awareness? I have had great experience banking with Kiwibank before now, especially from another branch off Queen St (the one with the Post office), but this one left me dumb-founded
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Misty Flavell on Google
★ ★ ★ ★ ★ Walked in to deposit money into my account, there was no one else in the bank but they bank tellers and other representatives, I felt like I had all eyes on me walking in, all I could see was a bunch of ladies huddled around talking to each other having a good old laugh and conversation... as I approached the lady who dealt with me who looked Maori said “what’s up” thought that was rude because you shouldn’t greet your customers that way, she was very blunt and looked like me being there was a inconvenience for her.
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Summer Lilly on Google
★ ★ ★ ★ ★ Absolutely useless staff. never go here!!!! Wish I was with another bank.
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Latisha Sinclair on Google
★ ★ ★ ★ ★ Went in with my kids money tin savings & what was exciting for us was squashed quick smart from a teller there Moaning about it. The woman who was mainly taking care of me was amazing but this old short haired blonde woman came over rolling her eyes at me with disgust! She came over and said “she should have counted and sorted that before coming in, we don’t do that here not ” Like I wasn’t even standing there! It was 45mins before closing when I had arrived, I was very aware of the time & asked if it was going to be ok & I did all the sorting of coins. Just RUDE! Made me so uncomfortable & killed a good thing! I understand it was $300 plus in change but the teller dealing with me was lovely, their was no need for the other worker to come and push ur negative opinion that made no difference in what we were doing!
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