Dawson & Co. - Parnell
4.2/5
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based on 8 reviews
Luxury Designer Furniture Showroom | Dawson And Co | Auckland β Dawson & Co - Dawsonandco.nz
At Dawson & Co we stock a range of quality, designer home furnishings including sofas, armchairs, recliners, bookcases, coffee tables, dining tables, outdoor furniture , mirrors, home office desks and chairs, cushions, homewares and more at our two Auckland luxury furniture boutiques.
About Dawson & Co.
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Contact Dawson & Co.
| Address : | Dawson & Co. 115 The Strand, Parnell, Auckland 1010, New Zealand |
| Phone : | π +97 |
| Postal code : | 1010 |
| Website : | http://www.dawsonandco.nz/ |
| Categories : |
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Ronan Nichol on Google
β β β β β Really awesome selection of beautiful designer furniture. Their Timothy Oulton collection is brilliant and the service in great. Highly recommended if you are furnishing a house or looking for real inspiration!
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Libby Sinclair on Google
β β β β β We had a great experience when we purchased our umbrella. However when it stopped working was a different story. Tue, Wed, Thur I was in contact with a friendly yet ineffectual guy. Fri my hubby calls, and gets through to the service manager. Vague accusation of 'misuse' and not covered under warranty. We'll have to pay $125 for pickup and again for return, and pay if the repair is due to our 'misuse'. A lot of waffle, finally got the address for the warehouse. They won't be able to fix it that day.β¦ I met the warehouse guy - he fixed in 2 hours - it was faulty. Finally someone who can help. No followup from the store. For a high quality store such as Dawson I am dismayed their product broke on us, the palaver getting it sorted, and the accusation we'd done something. We spent the final week of our summer holiday unable to get outside.
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Teearn Falconer on Google
β β β β β We purchased a couch from Dawson & Co. This couch is only 3 years old and the fabric has disintegrated in areas of the couch that aren't even touched. Our last fabric couch lasted us 15 years and even then it was still in good condition. I contacted Dawson & Co almost a month ago and they have shown little intent to resolve this faulty product. They've advised they only guarantee the fabric for 1 year - so beware if you are buying furniture from this company. When you pay good money for a couch, you expect the fabric to last longer than 3 years. An upholsterer has advised it can't be fixed, the whole couch has to be recovered at a cost of $1500, of which Dawson & Co have advised they will not cover that cost. They keep saying they are waiting to hear back from the couch supplier, which provides no meaningful solution to my current issue. Dawson & Co have shown a real lack of after sales support for the products they sell and endorse.
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FRED Coffee on Google
β β β β β Just tried to get some assistance with picking up some furniture post-purchase. Was told by the floor staff that They can't help me because they have to follow their processes. I asked them to call the warehouse and was told "Sorry, No! That's a service level enquiry." I don't know what that means.
We had previously purchased a very large planter pot which later cracked and the sides fell off (after 2 years) When we queried this we were told that it was too long after purchase. Fair enough. If you look at the planter pots outside their showroom door, they too have cracked. We have also purchased a dining table which is great. To summarise. They have some nice stuff at acceptable prices. The staff are generally snooty and unhelpful. Spend your money elsewhere.
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Rebecca on Google
β β β β β Great furniture that is very tasteful although very pricey. Would have loved to order more pieces from here than we were able to. Ordered two large items, the staff were friendly and efficient and happy to quote things up for me for other items I was also considering. One of my pieces of furniture arrived damaged once unpacked and they looked after it for me and arranged a replacement very quickly - so I appreciated the great customer service.
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P C Whitmore on Google
β β β β β We bought the Tolv sofa set and we are very happy with our purchase. The service provided from Dawson & Co right from the very beginning through to the delivery was very satisfactory, especially the service provided by Alexandra and Catherine Carryer.
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EMΞΞ¦eiΟ Planet on Google
β β β β β Not a customer yet, but like the store top-class fancy style.
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Gareth Hookham on Google
β β β β β We purchased a lot of furniture here as the product looks incredible. We have since had issues with nearly every item. Limited help to solve including no help to fix an outside sofa that has broken, fabric stitching ripping and multiple other issues with other items. I have contacted the shop previously but with limited support. That said, the shop looks great.
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